I have on multiple occasions driven three hours to have my car serviced here. It is significantly better than the quad city VW dealership. Car gets cleaned. Service done correctly. Well worth the drive.
-- An H. 3/9/14 (Yelp)
I had been looking around for a quick manual transmission AWD vehicle. Narrowed down between, BMW, AUDI, and VW. Went over to a couple places to look at some Golf R Hatchbacks. Great cars. Rare, fast, and perfect for Chicago winters. The second place I stopped was here at Bill Jacobs. They had a mint 2013 Gray Golf R with 10k miles. Long story short within an hour I bought the car. Kim who sold me the car brought it up with five minutes of arriving. I test drove it with her and approved of the car without question. Kim and I sat down and spoke about prices for the Golf as well as my trade in value. We were able to get close to what I wanted for the deal to make me happy. However, Nick the pre-owned sales manager was able to work in a further reduction along with a couple extras. Donnie also helped me finance the remainder at low rate. I was impressed by their willingness to be flexible in order for me to get the car and price I wanted. I look forward to doing business with them in the future and servicing my Golf R with them.
-- Brian S. 10/17/13 (Yelp)
Excellent, friendly, no-pressure, thorough service. Otis and Dave made sure all our questions were answered about possibly buying a diesel car, and continued answering our questions after we left the lot. The team seems committed to making sure our buying and our owning experiences are good ones. We will definitely be in touch with Otis and Dave down the road.
-- DLP123 7/19/14 (Cars.com)
This is a great dealer to visit. They do not force you into buying a car like most dealers do. The sales people are very professional and knowledgeable. Specially Peter was one of the best sales person I have ever worked with. He will make sure you leave this place with the right car for you, and not try to sell you a car you wouldn't enjoy. Would definitely recommend
-- Tarkan 5/17/14 (Cars.com)
I bought a car from a used-car lot which led to a horrible experience so I decided that next car I was going to buy would be from a dealership. I was considering of buying a car at different dealerships, but after coming in to Bill Jacobs VW and meeting with "Otis" I immediately realized that he is someone I can trust to sell me a great car. Otis is great, friendly, and I appreciate his straight "fowardness". He treated my entire family very nicely and with the out most respect, and worked really hard with me so that I could buy the car I wanted. Donnie Justiss the business manager also worked extremely diligently in order to get me the best deal possible. He is also very nice, very personable, and answered all of my questions to my satisfaction. I know for a fact that the next car I buy will be from "Otis" and Donnie at the Bill Jacobs Volkswagen in Naperville, their service was outstanding and I refuse to go to any other dealership ever again.
-- Patty G. 5/2/14 (Cars.com)
No hard pressure sales talk with honest, up front figures to give customer the best deal available and ensure you get the right car for you, not them. Clean and welcoming dealership with excellent facilities, including free popcorn! Highly recommend!
-- Beetle Fan 2/28/14 (Cars.com)
First things first the staff of bill Jacobs VW are outstanding at their jobs but there's two people that really will make a life lasting impression on me as a customer being treated with the utmost respect but also as a person. Aurimas "Hollywood Otis" Alfimovas (Sales Guide) and Jason K. (Finance Manager). To start off Aurimas is the type of person that will do the exact opposite of telling you what you want to hear. He will tell you the truth and give you the facts straight while also working diligently on getting you in your dream car at the best price possible which sometimes can be hard to do especially if your an 18 year old trying to get into a 2012 Golf R. Not once did he or Jason throw in the towel and not once did they shoot me down. When "Hollywood Otis" says he's going to get something done you better believe it's getting done no matter what. I honestly could sit here and type on and type on and type on and type on but you get the point these two gentlemen are the elite in their profession. Saying that Aurimas and Jason went above and beyond is an understatement little do many know there is more of a universe then there appears to be. Even higher then the top of our Highest peak is where I would say they went to get me driving my VW off the lot earlier today. These are the type of people I will buy cars from for a very long time. All in all the experience was beyond outstanding guys Thank you for everything I can't put into words how thankful I truly am.
-- John L. 7/22/14 (DealerRater)
Just bought a 2009 Routan and these guys and the manager were great. Trade in price was okay and the van price was good. Did the finance paperwork in 10 - 15 minutes and they went over the van features with us afterwards. Very happy
-- jboss15 6/24/14 (DealerRater)