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Bill Jacobs VW Customer Reviews

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This was the first time that i've been to Bill Jacobs Volkswagen and I have to admit i was very impressed.

-- Sean S. 2/4/12

Bryan is very persuasive, knowledgeable and thorough. Mike is a competent manager and keen negotiator. Leased a new 2012 Passat SEL.

-- P. Martis 1/27/12

I always receive professional and quality service at Bill Jacob's Volkwagon. Kelly did an exceptional job.

-- Katherine K., 1/27/12

Mike T. (service advisor) did a great job of having a door dent repaired by one of his subcontractors. Mike went out of his way to make sure that the job was done to perfection.

-- Rodney S., 1/26/12

The word outstanding suffices to express satisfaction. Anything qualified "truly exceptional" is a bit arrogant and does not seem to fit when it relates to scheduling an apt with a rep with your company. Now Virko, your rep, is a star and we love the guy! I appreciate Virko working with me to insure my husband would agree to return to Jacob's for future repairs instead of the local shop I do not trust to repair and maintain my Passat. I don't know anything about mechanics but I expect your staff knows and I can TRUST the work they perform without a doubt in my mind for my safety on the road.

-- Diane Z., 1/25/12

Everyone was very courteous. Denis explained everything they were going to do. The waiting area was comfortable and I love the Starbucks coffee. The service, staff & experience was wonderful!

-- Theresa S., 1/25/12

Love the free car washes,I take advantage of this on a regular basis. The dealership has always been a very pleasant experience which is the reason that this is my third car that I have gotten from them and have highly recommended them to friends.

-- Jeffrey C., 1/12/12

This was my first time buying a VW and my sales person (Donny) was exceptional. He went above what I expected from a car dealer! The overall experience was very comfortable and satisfying!

-- Frankie R., 12/20/11

Donie Justiss was our Sales advisor. I've purchased plenty of vehicles in my past and this was by far the best experience we've ever had. He was genuine and honest. Even if he wasn't, I didn't feel it. You people know better than I ever will about the haggling that goes back and forth between buyers and salespeople, I was please with the price and happy to give you my business. Even though you're 55 miles away, I will definitely recommend you to my friends and family and will certainly be coming back to your dealership, and Donie, when we are in search of another vehicle. Thanks.

-- Richard L., 1/6/12

I am very nervous about driving and things going wrong with my car. I ask a lot of questions and need reassurance that my car is right. I was treated with patience and professionalism beyond belief. Thanks for the great service.

-- Patricia M., 12/7/11

I really enjoy your dealership. I started coming there to get my VW CC serviced since your dealership is so close to my work-I enjoy the folks in the service department (Virko is my favorite advisor) and Kevin does a great job as a service manager. Your shuttle service drivers Juan and Brian are also excellent. Now I've had the buying experience and appreciated Lisa and the finance manager was also great!

-- Michael M., 12/28/11

Thank you VW. I made a scheduled appointment for my 2010 Sportwagon 50000 mile service. I arrived and the lady in the quick oil change service area took care of my maintenance in less than an hour. Car had oil change, tires rotated, and inspections done. A car wash and I was good to go. LOVED THE SPEED OF SERVICE!!!!!

-- James B., 1/19/12

My service adviser on this as well as other service visits was Denis Healy. He is an exceptional service rep, taking the time to explain what needs to be done, what options I have, and making sure I was both informed and comfortable with my choices. I was especially pleased at his recommendation this last time that I have a fuel line cleanout (my words, not Denis'). The results in the performance of my EOS have been outstanding: better movement from stopped as well as better acceleration. Even the MPG has improved to a mix of 24.6. Nice work!

-- Sheldon R., 1/4/12

Excellent experience...did all of negotiations via internet. I have recommended Bill Jacobs VW to several people already.

-- Thomas E., 12/16/11

Donie was very knowledgeable about the car and answered all my questions. He was very personable and would definitely recommend him, this brand and this location.

-- Veronica C., 11/28/11

Michael was the best. He took care of all my customer service needs.

-- Mari W., 12/16/11

I'm always impressed with your service department. When I've used other dealers' service departments, Ive always felt that somehow I was getting taken advantage of, but at your dealership, you don't feel like you are dealing with snake-oil salesmen. It's a pleasant change in an industry that often feels very slimy.

-- Cody S., 12/29/11

Kevin treated me as if i was his only customer. He is a true professional! Thank You.

-- The Joy Group, 12/20/11

As always Virko makes service on my beetle easy and painless. Even though I used the service express lane Virko came out and to see what was going on with my car. He is always thorough and considerate of my time. I also can't say enough about the new service express lane it makes getting an oil change or in this case a tire fix. I love that I don't have to make a full appointment and can get in and out in about a hour.

-- Sarah C, 12/29/11

Thank you to everyone at Bill Jacobs VW. They always do the work required as quickly as possible and everyone is very very nice. Great Job.

-- Amy L Newman, 12/21/11

Ed Farschi is the BEST.

-- James T., 12/12/11

My VW has been serviced regulary elsewhere because I am 40 miles from your dealership. When my local guy was basicaly unconcerened about my car issues, I refused there recomendations and then talked to Kevin Wales. Kevin was FAR more concerened about having happy VW owners. He was also very pleasent and reasonable. Michael Tatera was in charge of the repairs and was very helpfull and called to give me updates on the repairs. I will use every oppertunity given to recomend Bill Jacobs VW. Big thanks to your fine staff. See you soon.

-- Bruce L., 12/19/11

As usual, Bill already anticipates my needs for alternate transportation and was aware I was on my way to work. He is doing a wonderful job of alerting me to upcoming maintenance that will be needed to ensure my vehicle does not have problems as it gets up in miles. He is trustworthy and sincere!

-- Marta T., 12/9/11

This new beetle is the best car I have ever purchased, driven. The dealership worked with us and got us exactly what we wanted it, when we wanted it. The exchange of our previously leased car was seamless and I was in the new beetle within a few hours once final decisions had been made and car was out in the parking lot ready to be delivered. Simply fantastic!

-- Ronald R., 12/6/11

Service was great. In and out in no time. service writer very friendly and informative. I always ask for the same technician when i have my car in for service. technician is very reliable and great.

-- Amy L Newman, 12/05/11

I had the pleasure of dealing with Virko Tammaru regarding the service of my CC. I can honestly say he was the best Service Advisor I have ever worked with. He verified that the car I loaned was returned full, but most importantly treated me with respect. He understood I had basic knowledge of car care and did not treat me as a woman who had no idea of the way a car works. As a woman that is very hard to come by. I would just like to say you have a great employee in Virko and the other Service Advisor could learn for him!

-- Daniel M., 12/3/11

Bryan Wiater did a fantastic job helping me through the entire car buying process! When I arrived at the dealer and the car I had originally wanted to look at was already sold, he explained to me all the other cars of that model he had on the lot. He was very thoughtful and clearly explained why the model I was looking for was so hard to find with certain features.

When I asked if he could possibly find the model I wanted in a different color he searched the entire central region and found one single car in Wisconsin. He informed me that Bill Jacobs had a good relationship with that dealership and he immediately got on the phone to see if the car was still available. Even through the negotiation process, he was friendly and had me laughing. It was by far the best car buying experience I've had.

When I came back a few days later to pick up my new car, he very thoroughly went through all the awesome features with me. I feel like I know my car inside and out! He set up my Bluetooth and even showed me which Sirius stations play country music!

I am so completely satisfied with the car buying experienced I received at this dealership with Bryan's help. I would recommend the dealership and Bryan to anyone interested in buying a VW. "

-- Frances M., 11/29/11

The service team (Virko/Kevin) goes above and beyond to accomodate my needs, listen to my concerns and shows demonstrated knowledge of the issues at hand. This is the main reason my family remains a loyal customer to Bill Jacobs VW.

Great job. Adviser was great and work done in an outstanding manner.

I feel that Bill Jacobs truely has taken Customer Service to another level. Everyone in the organization should be proud of how all levels and phases of my car\'s service experience was TRUELY EXCEPTIONAL!!!!!!!

Virko Tammaru is a "Truly Exceptional" Service Consultant! This was our first service visit since purchasing the car, and Virko made the service experience a most enjoyable one! Major Kudos to Virko!

Lisa Marion, our Sales Consultant, was, and still is, "Truly Exceptional"! Lisa made our buying experience a very enjoyable one, so much so that we bought a second car from her a couple of days later! Major Kudos to Lisa!

Mike was fantastic in keeping me up to date as updates were available for my compnay vehicle. He was apleasure to deal with and it was an outstanding experience overall.

Brian was a pleasure to deal with. He was very good with follow-ups, and with orchestrating the correction of our rear window and install of the iPod integrator. I thought that the fix of the window and install of the integrator was a cumbersome. The integrator should have been ordered ahead of time & in stock by the time we brought car in for the install. We were a couple hours late in bringing in the car for the Protector, integrator and window, - and I could see why it would perhaps take 2 days for these 3 things. But when it extended into a 3rd day, we were a little annoyed. Service was very friendly & nice in trying to sort it out, and I understand that the window miscue was originally a factory problem. Brian did a good job in intervening to straighten things out. It is a good car, and we are looking forward to our relationship w/ B.Jac VW - it is our 1st car from any B. Jacobs dealership.

Donie was great! He was extremely knowledgeable on the car features and understood my needs. I came in slightly interested and left with a new car! He obviously did something right! Thank you for the exceptional service!

Great job...good dealership...good people.

The waiting area was comfortable and spotlessly clean. The beverages were exceptional. All the employees of the dealership were smiling and were pleasant. Even the cashier, upon passing me asked if everything was going OK. She called me "honey" or "sweetie", or something like that. She was very personable. The dealership is the best VW dealership I\'ve been in.

We came back to Bill Jacobs because of the exceptional and courteous service we have received on the GTI and were very pleased to find the sales staff equally qualified. Our sales representative made the transaction a pleasure.

Bill took time to make sure all details were understood, very GOOD service.

Again, Max was very helpful and did a great job.

In addition to my sales consultant I would highly recommend Jon Stube as a person to deal with. Jon and Cesar were very knowledgeable.

Mike Yesley and Greg Joutras were the best. We are thorghly enjoying our new Routan and it was due to their efforts. Thank you to both of them.

Thank you I really love my Volkswagen. The sales person was very pleasant and very nice and I really was very satisfied with my service and I really love it. Thank you again and my name is Mary ___ and you guys have the best service ever. Keep up the good work and I give you five stars.

I thought Terri was great! It was the first time my husband and I can honestly say we had a pleasurable experience buying a car.

Terri Simon did a great job making the car buying experience enjoyable.

I had a wonderful experience at bull Jacobs Volkswagen. Ricardo is an excellent salesman and made the process of purchasing a new car sooth and simple. The Jetta I previously owned came from another dealership in the area and the service department and salesman we always very rude. Thank you for the terrific service!

John and the rest of the guys made this a very easy choice for us. Thanks again to all.

Cesar did a good job. He kept in contact but did not over pressure. I liked working with him.

Great experience. I have already recommended Bill Jacobs VW to others.

Terri Simon is the person I dealt with and enjoyed throughout the process.

Sales consultant was one of the best I ever had. Sales manager was terrific. Honest down to earth and fair.

I was very pleased with the entire process and my sales guy. Bryan Wiater did a good job from the sales point I think he was the first person I have purchased a car from that I didn\'t think get that stereotype car sales guy approach. Some of my comments above we ran out of time to go over everything since we did not complete the sale until 11pm. I would always recommend Bryan to friends and family.