I purchased a 2023 Tiguan through Ricardo. We had called around to multiple VW Dealerships to find the trim and color Tiguan we wanted. Ricardo was the only salesman who was able to find the exact car I wanted. The only downfall with the dealership was the finance manager was very pushy with the extended warranty and made the conversation/final process in purchasing the car awkward. I’m glad my husband did the research as the interest rate I was being quoted was over 7% for someone with excellent credit. My husband brought up that the VW website is offering 3.9% financing ...

We worked with Ricardo while buying our 2021 Atlas. He has twenty years of experience and it shows. He was able to answer the majority of our questions with ease. If he was unsure on something, he found out promptly. He was very professional and patient with us and our two small kiddos. Buying a car was a great experience thanks to Ricardo and the other courteous staff at Bill Jacobs VW.

(Translated by Google) Very excellent yes above all thanks to God a lot of support since I called you on the phone and all your team since I arrived very attentive I do not speak English and they went for other colleagues and they helped me and there are those who also speak Spanish God continue to bless us and to date Amen (Original) Muy excelente si sobre todo gracias a Dios muchísimo apoyo desde que le marque por teléfono y todo su equipo desde que llegué muy atentos no hablo inglés y fueron por otro compañ...

Excellent service, Ricardo, excellent person, very friendly and very helpful, he helped me a lot with my deal, he correctly explains everything about what the loan is about. If you go to that dealer, you will not regret

Ricardo helped me purchase my 2023 ID.4! He was extremely nice and patient, making me feel comfortable while making this big decision. Thank you!

Love my new Atlas and Joey P is the reason why. Joey P couldn't have made the deal go any smoother.

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I’ve been working with Ricardo For almost 10 years. Ricardo has been such a help with leasing. Each time, he has helped me find a car that works the best for me and the price that I can afford! I’m on my 5th car!!!

Had a very positive experience with salesperson Robert Butts who went above and beyond to deliver my new 2023 ID.4. He is their EV expert and also very good at the sales process. Would recommend A+++

Cesar sale my second car thank you.

Our experience at Bill Jacobs VW was easy. We found a car online, came in to see it, the vehicle checked all of our boxes. We worked with Gerardo and he guided us through the process. They were flexible with our trade in offer and a little on the price of the new vehicle to make the numbers work for us. We were in and out in a couple of hours with a beautiful new car.

Thank you Bill Jacobs VW and a big thank you to Robert Butts for helping us with our new ID.4! Robert helped us get comfortable with the first ecar jitters and we really appreciate all the time he gave us in explaining the many options the car offers.

We were blown away with how much Robert Butts knew about the ecar VW ID.4. He was very patient in explaining everything to us, and as new ecar owners, we appreciated his patience. His knowledge of the ID.4 is incredible - thanks, Robert! Also had a good experience with the financing officer Matt. He made the process very easy.

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Robert was awesome! Very thorough.

Great service and helpful staff

I went to Bill Jacobs Volkswagen in Naperville looking for a new car. I had the pleasure to speak with Ricardo Echeverría (Sales Advisor) and I was really impressed with the quality of his service and his professionalism. Getting a new car is usually stressful and tedious, but Ricardo went above and beyond to make sure the process went smooth and quick! I absolutely love my new vehicle and I truly appreciate Ricardo’s efforts to make every step of the way easy and friendly. Shout out to everyone at Bill Jacobs Volkswagen and their great customer service and ...

I had a phenomenal experience with Robert Butts as our sales consultant. He was very knowledgeable and helped me narrow down my search. Once I decided to purchase a Taos, I negotiated with 3 dealerships including Bill Jacobs. Robert did everything in his power to be sure I got the best deal including creative rebates and a great interest rate. The actual sale of the car was efficient and he and the finance team did a great job getting us in and out with a new car! I highly recommend Robert for your next car.

Robert was great!! Got me a beautiful SUV in my price range. Would recommend to anyone.