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Bill Jacobs Volkswagen

My experience at billjacobs vollkswagen in Naperville was awesome, Nikolina was great she was easy to talk with took the time with me to pick out the perfect car for me. She never pressure me and help answer all my questions, I would recommend her to all my family and friends. Thank you so much Nikolina I truly appreciate it.

If I could give Nikolina more than 5 stars, I absolutely would. Hands down, this was one of the best car-buying experiences I have ever had, and that is entirely because of her. From the moment I started working with Nikolina at Bill Jacobs Volkswagen, she was absolutely incredible. She was warm, personable, patient, knowledgeable, and genuinely made me feel like more than just another customer. I purchased a Rivian through her, and she went so far above and beyond that I honestly cannot say enough good things about the experience. What impressed me most was that there was NEVER any pressure. Not once did I feel pushed, rushed, or “sold” on anything. Instead, Nikolina took the time to truly educate me about the Rivian, explain the features, answer every question I had, and make sure I fully understood exactly what I was purchasing. She walked me through the entire process from beginning to end and made sure I left feeling completely informed, comfortable, and confident with my decision. Her level of customer service is something you just do not come across very often anymore. She was incredibly attentive, patient, and thorough, and you can tell she genuinely cares about the people she works with. She made the entire experience feel effortless, exciting, and actually enjoyable — which is not something I ever thought I would say about buying a car. Nikolina is the kind of salesperson every dealership should hope to have. She is professional without being stiff, knowledgeable without ever being pushy, and personable in a way that makes you immediately feel comfortable and taken care of. She truly listened to me, respected my questions and concerns, and made sure I never felt like I was being rushed into a decision. I walked into Bill Jacobs Volkswagen to buy a vehicle, but I left feeling like I had worked with someone who truly cared about making sure I had the best possible experience. That says everything. If you are considering purchasing a vehicle from Bill Jacobs Volkswagen, do yourself a favor and ask for Nikolina. She is exceptional at what she does, and I would recommend her to absolutely anyone. I would return to this dealership specifically because of the experience she provided. Nikolina, thank you for being so kind, patient, knowledgeable, and genuinely amazing throughout this entire process. You set the bar incredibly high, and Bill Jacobs Volkswagen is extremely lucky to have you!

Very good experience. Tarlan was super helpful. I called about a car that I saw on line and wanted, he let me know there was high interest in that car and had me apply for financing and pay a deposit on line to secure the vehicle for me. We came from Champaign the next day and the car was ready and waiting for us just as he said it would be! He made the whole experience smooth. Much appreciated.

Really appreciate The help and service provided by Tarlan Aliev at Hill Jacobs Volkswagen. He held a bad experience with a previous car into a great experience with a new car. He provided excellent service and was transparent and straightforward all the way through the process Highly recommend visiting him for your next purchase!

Nikki was great to work with and went the extra mile to secure the exact car and model we were looking for. We’ll be back!

Needed a small repair on my car key and Brian took care of it within a couple minutes. Appreciate the good attitude and service. Thank you.

(Translated by Google) I bought my second Toyota from Cesar, excellent service. Thank you for everything. (Original) Compre mu segunda Toyota con César exelente servicio Gracias por todo

Thank you, Cesar Mendoza, for your courtesy and professionalism in taking the time to help my wife and me find the best option for us, and thanks to the rest of the team—everyone was very professional. We will return in the future with other family members.

Cesar was great! Helped my wife and I get out our new Volkswagen Tiguan

I just purchased a Volkswagen Atlas Cross Sport, and this is actually the second vehicle I’ve bought here! I want to express my sincere appreciation to sales manager Tarlan Aliyev. Tarlan is a true professional—always respectful, highly attentive, and ready to help every step of the way. He made the entire experience seamless and enjoyable once again. Highly recommend working with Tarlan if you want top-tier service!

Tarlan Aliev was so helpful & made the process so easy. Him & TJ got me in and out!

Robert and Rick were absolutely fabulous! They went above and beyond to get our deal done, the experience was seamless and stress-free, and the car was absolutely spotless at delivery. We live in Highland Park so their Naperville location was not convenient for us, but it was 100% worth coming out here for the outstanding level of service and value. Highly recommend Bill Jacob’s VW! Thank you Robert and Rick!

I worked with Robert and TJ on my new vehicle purchase. They were very competitive on price, had a great selection of inventory to choose from, and answered all my questions. A great car buying experience!

Had to purchase a car under very unfortunate circumstances, as my car had been totaled by a "distracted driver." I was very anxious to have to go through this whole process again, but was immediately put at ease by Nikki V and GM Rick D. Their straightforward approach and no BS style was very much appreciated; I've fallen for plenty of sales gimmicks in my time. I told them what my budget was and was immediately shown several different options within my price range. They showed me so many options that I honestly had trouble making a decision. My favorite part about this purchase was that Nikki gave me her honest opinion about things; even when it wasn't in the interest of making a sale. She personally drives one of the cars I was looking at, so was extremely knowledgeable about the features. Beyond grateful to have found a dealership that I know I can trust. Thank you Nikki for your patience and kind heart.

Nikki was very easy to work with when we purchased our new car.. Excellent experience and I would recommend that anyone looking for a new or pre-owned VW to please ask for Nikki!