Customer Testimonials

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Google Jan 27, 2020
 

Back in August I was informed that my wife wanted a newer car. Over several weeks of back and forth I finally got a good idea of what she wanted. Besides visiting several dealers online and in person, Car.com came up with a VW Golf that might fit the bill. Emailed Bill Jacobs VW of Naperville for car availability, it was. Went to BJ VW met with Sales Adviser Matt G who did a great job of showing us around; showing off the car and being with us on a test drive. We had another appointment that afternoon. On ...

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Google Jan 27, 2020
 

My sales guy, Jose was very helpful, and patient with me. He made my experience unforgettable. He conveyed excellent customer service. I can't wait to tell my friends and family about my visit with this dealership!

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Google Jan 27, 2020
 

Matt and Everyone did an awesome job to get me in my new vehicle thank you very much

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Google Jan 27, 2020
 

Great experience with Bill Jacobs, especially with Cesar Mendoza, our Sales Consultant. Everyone is upfront, respectful and very professional. I would recommend Bill Jacobs and Cesar to anyone. It couldn’t have been better.

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Google Jan 26, 2020
 

Friendly and fair, Matthew Gottardo was very helpful in finding the right car for me.

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Yelp Jan 26, 2020
 

Car.com came up with a used car that was of interest to replace an aging car. Car was availability.  Went to BJ VW met with Sales Advisor Matt G who did a great job of showing us around; showing off the car and being with us on a test drive.  We ended up buying the car the following day.  The whole experience was very good.  Would say low pressure, good give and take, plus great customer service.  Considering the horror stories people tell about car buying this was totally opposite.  It also help when the General Manager sends a ...

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Google Jan 24, 2020
 

My husband and I had a great experience working with Bill Jacobs VW and Emmanuel Encantar to find the perfect Atlas for our family's needs. Emmanuel went out of his way to follow up after our initial visit, share current deals on the Atlas, and find the exact car that we wanted with our specific requested features. Rich Sopron, sales manager, was easy to work with and gave us a great price without all the hassle. I would highly recommend doing business with Bill Jacobs as I feel like they will take good care of us and our Atlas for ...

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DealerRater Jan 24, 2020
 

I was very impressed with Bill Jacobs VW in Naperville as the staff in all areas from sales to management to financing was very friendly and helpful. Emmanuel Alcantar went above and beyond to follow up, keep me updated on deals, and ensure that I found the exact car that I wanted. He went out of his way to locate an Atlas that met all of my family's needs quickly. I would highly recommend this dealership and working with Emmanuel.

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Google Jan 22, 2020
 

I was looking to purchase a new or lightly used GTI. I always do my homework and contact several dealerships in order to obtain quotes and compare offers. Those of you who have gone through this know that this is a hassle. At Bill Jacobs I worked with Josh, who proved to be very courteous and responsive. They had a new GTI (the configuration I wanted) in stock and after some back and forth offered the best price amongst Chicagoland dealers I have contacted. As usual, you should be watchful for any unnecessary options offered to you and understand the ...

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Google Jan 22, 2020
 

We had a great experience buying our new car from Bill Jacobs Volkswagen. Chris made the process painless and quick and we never felt pressured. I would definitely recommend Bill Jacobs VW to anyone who is looking for a new car.

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