Customer Testimonials

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Google Dec 4, 2020

I took my parents to Bill Jacobs Volkswagen in Naperville, our Sales Manager - Gerardo Martinez was wonderful! He was very patient with our requests, his team went above and beyond to help make the new 2021 Atlas affordable. He sourced out a special trim, color and configuration within one day! He was always quick with responses and his knowledge was what sold us on the new vehicle. I would recommend Bill Jacobs to anyone, there was no pressure and they are willing to go that extra mile to help. I recommend you ask to use their test track that was ...

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Google Dec 1, 2020

Thanks to Josh Stoll and Bill Jacobs VW for a stress free and quick buying experience. Bought my first VW Tiguan and could see myself buying VW in the future. Josh explained and answered all our questions, as I was a first time car buyer. He was happy to pull every available modal and trim that I wanted to view or test drive. Good experience, selection and value at this location.

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Google Dec 1, 2020

I had an idea of what kind of car I wanted. I scheduled an appointment, walked in and sat down with Josh Stoll. I'm an older woman, so I can tell you, I've bought a few cars in my lifetime. I've never done it so quickly and easily without hard sells and bait and switches. I've played what I like to call the wait and wear game; they make you wait, they wear out, so they can sell you what they want you to have. In the past I had to fight for the car I wanted. Not here. I ...

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Google Dec 1, 2020

Great Car! Great experience! Great service! Roze is very knowledgeable and makes things easy to understand!

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Google Nov 30, 2020

I was looking for the Red R-line Passat and I came across one. The sales staff helped me and got me the best deal possible especially Matt in Sales. I will go back to them for my next VW

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Google Nov 30, 2020

We are pleased with the service at Bill Jacobs Volkswagen. All the sales people were friendly and polite.Our Sales Advisor Gerardo was very helpful, personable, and he answered all our questions. He took the time to listen and visit with our son. We would highly recommend Gerardo if your looking for a Volkswagen. He know his stuff. Thanks!!

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Google Nov 29, 2020

Shehroze came on his day off to make things happen. I really appreciate the efforts and patience of Bill Jacobs and Shehroze. Love my Traverse!!

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Google Nov 29, 2020

It was a pleasure to work with Cesar. I let him know what I wanted and what I did not, and Cesar worked with me to get the right lease for me

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Google Nov 28, 2020

Love my new Tiguan. Shehroze made the process so simple and we were out in no time! Especially on a Saturday. He was direct and straight to the point. Definitely recommended!

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Google Nov 28, 2020

Just wanted to say thanks to Gerardo Martinez who assisted me at Bill Jacobs VW. Although I purchased a vehicle at another dealership, Gerardo was efficient and helpful in providing me information regarding my ultimate purchase. Gerardo was easy to work with, did not pressure me and was a pleasure to work with.

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