Customer Testimonials in Naperville IL

We had such a great experience buying our VW Tiguan! I absolutely love the new design! Our salesperson (Robert) was awesome from start to finish AND he kept us entertained throughout the process, making what can sometimes be a long experience feel easy.

Tarlan was super nice and made the process really easy. I was indecisive about the color i wanted and he literally changed it mid application process to mKe sure i got what i wanted. Super patient and kind. 10/10 experience

Robert Yarbrough made the entire buying experience painless and smooth! Everything was top tier and I can’t recommend him enough! No BS and very professional! Thanks Robert!

Cesar is the best súper patient and always willing to work with us and his team with prices ! Gotten multiple cars with him

Just bought a brand new Taos SEL from Robert Y. He was the GOAT! Appreciate all the help

I had great service at Bill Jacobs VW, and was helped by the best person ever, working Nikki was a pleasure.

Nikki & TJ were great from beginning to end! They provided quality service and truly worked hard on my behalf to make sure I got exactly what I wanted at the price point I was looking for. Their customer service, patience, and dedication made the entire car-buying experience smooth and enjoyable. I highly recommend these two if you’re looking for a vehicle—from the mountaintop to the valley, Nikki & TJ will take care of you! ⭐️⭐️⭐️⭐️⭐️

(Translated by Google) Excellent service from Cesar, my first car, I recommend them. (Original) Exelente servio de Cesar mi primer carro se los recomiendo.

My experience at billjacobs vollkswagen in Naperville was awesome, Nikolina was great she was easy to talk with took the time with me to pick out the perfect car for me. She never pressure me and help answer all my questions, I would recommend her to all my family and friends. Thank you so much Nikolina I truly appreciate it.

If I could give Nikolina more than 5 stars, I absolutely would. Hands down, this was one of the best car-buying experiences I have ever had, and that is entirely because of her. From the moment I started working with Nikolina at Bill Jacobs Volkswagen, she was absolutely incredible. She was warm, personable, patient, knowledgeable, and genuinely made me feel like more than just another customer. I purchased a Rivian through her, and she went so far above and beyond that I honestly cannot say enough good things about the experience. What impressed me most was that there was NEVER any ... Read More

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Google - Sep 17, 2026

If I could give Nikolina more than 5 stars, I absolutely would. Hands down, this was one of the best car-buying experiences I have ever had, and that is entirely because of her. From the moment I started working with Nikolina at Bill Jacobs Volkswagen, she was absolutely incredible. She was warm, personable, patient, knowledgeable, and genuinely made me feel like more than just another customer. I purchased a Rivian through her, and she went so far above and beyond that I honestly cannot say enough good things about the experience. What impressed me most was that there was NEVER any pressure. Not once did I feel pushed, rushed, or “sold” on anything. Instead, Nikolina took the time to truly educate me about the Rivian, explain the features, answer every question I had, and make sure I fully understood exactly what I was purchasing. She walked me through the entire process from beginning to end and made sure I left feeling completely informed, comfortable, and confident with my decision. Her level of customer service is something you just do not come across very often anymore. She was incredibly attentive, patient, and thorough, and you can tell she genuinely cares about the people she works with. She made the entire experience feel effortless, exciting, and actually enjoyable — which is not something I ever thought I would say about buying a car. Nikolina is the kind of salesperson every dealership should hope to have. She is professional without being stiff, knowledgeable without ever being pushy, and personable in a way that makes you immediately feel comfortable and taken care of. She truly listened to me, respected my questions and concerns, and made sure I never felt like I was being rushed into a decision. I walked into Bill Jacobs Volkswagen to buy a vehicle, but I left feeling like I had worked with someone who truly cared about making sure I had the best possible experience. That says everything. If you are considering purchasing a vehicle from Bill Jacobs Volkswagen, do yourself a favor and ask for Nikolina. She is exceptional at what she does, and I would recommend her to absolutely anyone. I would return to this dealership specifically because of the experience she provided. Nikolina, thank you for being so kind, patient, knowledgeable, and genuinely amazing throughout this entire process. You set the bar incredibly high, and Bill Jacobs Volkswagen is extremely lucky to have you!

Very good experience. Tarlan was super helpful. I called about a car that I saw on line and wanted, he let me know there was high interest in that car and had me apply for financing and pay a deposit on line to secure the vehicle for me. We came from Champaign the next day and the car was ready and waiting for us just as he said it would be! He made the whole experience smooth. Much appreciated.

Really appreciate The help and service provided by Tarlan Aliev at Hill Jacobs Volkswagen. He held a bad experience with a previous car into a great experience with a new car. He provided excellent service and was transparent and straightforward all the way through the process Highly recommend visiting him for your next purchase!

Nikki was great to work with and went the extra mile to secure the exact car and model we were looking for. We’ll be back!

Needed a small repair on my car key and Brian took care of it within a couple minutes. Appreciate the good attitude and service. Thank you.