Customer Testimonials in Naperville IL

Service staff is Amazing! So organized and perfectly ran. Literally the only Volkswagen dealer I will go to.

I can honestly say this was the best car-buying experience I’ve ever had! From start to finish, Bill Jacobs Volkswagen made the entire process seamless, sincere, and completely transparent. Nikki, my sales advisor, and Chad, the dealership’s used car manager, went above and beyond to make sure we had all the facts about the vehicle, understood the protections available to us, and made my dad and I feel comfortable every step of the way. They were upfront, honest, and never made us feel pressured. They even took the time to let us test drive the car multiple times ... Read More

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Google - Nov 11, 2026

I can honestly say this was the best car-buying experience I’ve ever had! From start to finish, Bill Jacobs Volkswagen made the entire process seamless, sincere, and completely transparent. Nikki, my sales advisor, and Chad, the dealership’s used car manager, went above and beyond to make sure we had all the facts about the vehicle, understood the protections available to us, and made my dad and I feel comfortable every step of the way. They were upfront, honest, and never made us feel pressured. They even took the time to let us test drive the car multiple times so we could feel completely confident in our decision. That level of transparency and genuine customer care is hard to find in the car-buying experience, and it truly made all the difference to me and my dad who traveled from Cleveland to buy this car! A huge thank-you to Nikki and Chad for making what can sometimes be a stressful experience so enjoyable. I got to drive home in a sweet WRX, and couldn't be happier! If you're looking for a dealership that values honesty, transparency, and treating customers right, I highly recommend Bill Jacobs Volkswagen. Ask for Nikki and Chad — thank you all for the great experience!

Buying a VW and servicing at this dealer was a mistake. Took over a year with multiple visits to fix the AC system. Took a car in for an oil change and to address some problems to be fixed under warranty and was told the car needed $1800 worth of additional repairs. The whole experience seemed like a scam. For example, charging $133 for an air filter that is listed online with a msrp for $41. They even overcharged on the services that I authorized. In the future, I will be sure to get second opinions and pricing before getting any services suggested ... Read More

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Google - Nov 10, 2026

Buying a VW and servicing at this dealer was a mistake. Took over a year with multiple visits to fix the AC system. Took a car in for an oil change and to address some problems to be fixed under warranty and was told the car needed $1800 worth of additional repairs. The whole experience seemed like a scam. For example, charging $133 for an air filter that is listed online with a msrp for $41. They even overcharged on the services that I authorized. In the future, I will be sure to get second opinions and pricing before getting any services suggested by this dealer.

Cesar its a great salesperson. He helped me a lot and has a such a great customer’s service.

Robert Y. was great to work with. Highly recommend.

I bought a car from this dealer and had a great experience. The manager, Tarlan Aliev, was a huge help in securing a good deal and provided detailed information about all the available options. Thank you.

Bought a BMW 3 Series from Robert Yarbrough who was super helpful and informative, if I were looking for a car would definitely recommend going through this dealership.

Purchasing my new car with Nikki was a great experience. I never felt pressured and the process was easily explained. I highly recommend Nikki!

Casar and Chad give me a excellent deal

We love working with Cesar Mendoza from Bill Jacobs VW! He always takes care of us and helps us get the right car and works with us to come up with the right payment/price. We've leased multiple cars through him and Bill Jacobs and they always take care of us. As a matter of fact we just added another one a couple of weeks ago!

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Guys don’t deal with Kelsie the sales guy… he is fraud and will sell you deals which you are not aware of like he sold GAP insurance to us without even mentioning about it.

Overall Very good experience. Was initially working on pricing with 2 other dealers, and called BillJacobs VW/Cesar one evening and he was able not only match, but slightly beat the price offered elsewhere. They seem to really appreciate giving deals to those who live local! Appreciated his speed in locking the deal up quickly. Did a good job communicating with me in the coming week about what paperwork was needed. Although I was offered not the highest Trade-in for my vehicle of the quotes i got, but still feel it was a fair price. Only issue was we had to ... Read More

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DealerRater - Oct 26, 2026

Overall Very good experience. Was initially working on pricing with 2 other dealers, and called BillJacobs VW/Cesar one evening and he was able not only match, but slightly beat the price offered elsewhere. They seem to really appreciate giving deals to those who live local! Appreciated his speed in locking the deal up quickly. Did a good job communicating with me in the coming week about what paperwork was needed. Although I was offered not the highest Trade-in for my vehicle of the quotes i got, but still feel it was a fair price. Only issue was we had to wait about 2+ hours to get into the finance office (the lady working in there was very nice and efficient BTW!), granted this was Friday night at 8pm by the time we were seen, it appears mgmt let 1 of the 2 people go early which seemed like an oversight (assuming they had control over this call) as there was 5 deals after me they had to close. I appreciated there was never ANY pressure for any add-ons and it was more of a conversation than high pressure sales tactics seen elsewhere. Overall I would absolutely buy another vehicle here.

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Purchased my car here and I am so glad I did… Robert all the way to financing was amazing… truly a God send! Great selection… great quality and very knowledgeable! Tell Robert I sent you!

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I bought my car from them in 2021 and have been a loyal customer to them only for the last 5 years. They have completely lost my business. My husband just went here to get his car fixed after an accident and they’ve been anything but helpful. Super unresponsive and incredibly poor customer service. Save yourself the time and money.

Really wish I could give zero stars. I’ve never had such bad communication with a professional place before. It’s impossible to get a straight answer from anyone. I brought my car in for a repair and they lost my wheel lock and when I called Brandon he left me on hold for 31 minutes