Just bought a car today with PJ. Great experience. Highly recommend this place.
I purchased a pre-owned vehicle a couple of months ago. During the process I purchased a driver care package that covered various items like replacement keys, wheels, glass, etc. After completing the paperwork, I received only one key for my vehicle. No big deal, I have the coverage to replace the key...wrong, I was supposed to be issued 2 keys as part of the terms of the contract. A contract that o had already signed, stating that o had received 2 keys. I went back to Bill Jacobs VW, very nervous that I was plum out of luck because I signed the statement. Rich Sopron didn't see it that way. Once he realized what had happened, he coordinated everything to get me the second key for no extra charge. This was a moment where I could have been told, "too bad, so sad", but Rich didn't do that. I immediately felt like he had made me a priority and took care of me. 5 star service for sure.
Great service but a little pricey
This was my first time buying a car and it was phenomenal, in no small part due to the dealership environment I had. Can't put into words how excited I am to have the car I purchased here and the experience I had buying it.Robert Butts was my salesman and he was top notch. Came out to greet me as soon as I stepped onto the lot, got right down to business and showed me a swath of cars in the price range I had given him. This is a man that seriously knows his product and it shows. You can tell when someone likes what they're selling and consequentially it makes the whole deal a lot better. He rattled off features and didn't have to think twice about any of them.He even took me around the test track himself the first time to show me all the features of the car I was looking at before handing it over to me for a spin. I had been to a few dealerships (Mini, Mazda, Buick) and no one had done that. Thought it was a really nice touch instead of the old "bring her back when you're ready".We started out with a model that ended up being too high of a price for me , but he didn't even blink when I asked him to run a lower priced car. No pressure at all, no "well it's probably worth it" or anything like that, I really felt like he just wanted to find what was right for me. I know he didn't make a ton of money on the sale he ended up making, but he still spent hours with me making sure I knew what I was buying, what I was paying, everything I needed regardless. I really felt like I was a valued customer.That kind of experience is what will keep me coming back to Volkswagen, and Bill Jacobs in particular. If you're coming to Bill Jacobs VW, ask for Robert Butts. Best salesman I've seen and I ran into a lot the last few weeks.Beyond that, Donna in finance was great. Got me a fantastic APR for a first time buyer with a short, albeit good, credit history through VW of America. Didn't pressure me into anything I didn't want but did explain everything to me nicely.Overall I would say it was a 5 star buying experience and I look forward to coming back to buy my next, higher end, Volkswagen from them as I get older.
I bought a car there. I was very happy with the service and wouldn't have a problem buying another car from them.
Peter good sales nice place, great and friendly staff
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