Customer Testimonials in Naperville IL

Great service in the sales deparment, fair negotiation, non pushy, and we landed a lease with a fair offer for my trade in. Special thanks to Robert Yarbrogh, excellent sales person, 100% recommended.

I don’t usually give reviews, so take this one seriously: Worked with Nikki in Sales to buy a new VW for son in grad school. I told her what I was willing to pay, not a cent more, and she made it happen. Plenty of discounts, rebates, etc, we got where we needed to be. Then I upgraded to the sport edition and we still ended at same monthly payment. Even Ai said I got a very good deal. I recommend you call and speak to Nikki: she’s honest, hard-working, won’t waste your time or try to ... Read More

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Google - Aug 14, 2026

I don’t usually give reviews, so take this one seriously: Worked with Nikki in Sales to buy a new VW for son in grad school. I told her what I was willing to pay, not a cent more, and she made it happen. Plenty of discounts, rebates, etc, we got where we needed to be. Then I upgraded to the sport edition and we still ended at same monthly payment. Even Ai said I got a very good deal. I recommend you call and speak to Nikki: she’s honest, hard-working, won’t waste your time or try to upsell you crap you don’t need. 5-star experience. Thanks, Nikki.

We had a great experience working with Nikki and Chad purchasing a vehicle. We highly recommend Bill Jacobs VW!

Tj, Nikki and kelsie were extremely nice and ready to help us with any qeustion we had on any vw product, when it came to the sale price it was fantastic even including 2 gifts from the merch store. Truly a incredible experience with the kind folks at bill jacobs volkswagen

ABSOLUTELY GREAT! Nikolina and TJ were the best and made the process so easy! 5 stars !

Amazing experience! Easiest car purchase we have ever had. Thanks Tarlan

Nikki and TJ work with till late to help getting us getting a car

My first Volkswagen and I love it! Great customer service! Easy to work with!

Bill Jacobs VW team was Awesome. I had brought my son there to get a used Mercedes Moe was his salesperson. He sat there and guided my son through the whole process. From start to finish. Meanwhile, I also was looking for a car for my Mom. With the assistance of Robert Yarbrough he talked my mom into buying a new VW Atlas. The process was AMAZING!! My mom had not had a new vehicle in 20 years. Everyday she’s telling me how HAPPY she is about her new car. I would most definitely go there again for MY next ... Read More

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Google - Aug 10, 2026

Bill Jacobs VW team was Awesome. I had brought my son there to get a used Mercedes Moe was his salesperson. He sat there and guided my son through the whole process. From start to finish. Meanwhile, I also was looking for a car for my Mom. With the assistance of Robert Yarbrough he talked my mom into buying a new VW Atlas. The process was AMAZING!! My mom had not had a new vehicle in 20 years. Everyday she’s telling me how HAPPY she is about her new car. I would most definitely go there again for MY next purchase. Also, Robert surprised my mom with flowers when we came back the next day to finish the paperwork. Bill Jacobs VW i10/10 💙💙💙

Nikki and TJ were great to work with. They made the process easy and quick. They were able to get me into the car I wanted and for the price. Awesome people here at Bill Jacobs VW!!

Nikolina and TJ were awesome to work with! It was such a pleasure working with sales people with integrity. I highly recommend this dealership and team! Thank you Nikki and TJ.

Tarlan Aliev is a very knowledgeable sales person made buying a new car very easy 👌

Robert Yarbrough was amazing! He was super kind and patient and got me a great deal. If you plan on buying a car definitely talk to Robert!

I found a nice car at a great price! Tarlan Aliev was very helpful in the process. Got the car ready for me fast and negotiated a good deal.

Tarlan Aliev was my salesman and he provided me excellent service. Efficient and quick.