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Bill Jacobs Volkswagen

I recently purchased a car from Bill Jacobs VW in Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From start to finish, he went above and beyond to make the process smooth, transparent, and stress-free. Jim’s knowledge and expertise were evident as he patiently answered all my questions and helped me explore every option without ever making me feel pressured. He truly listened to my needs and made sure I found the perfect vehicle for my lifestyle and budget. What impressed me most was Jim’s genuine care for his customers. He took the time to explain every detail, ensuring I felt confident in my decision. Even after the purchase, he followed up to make sure I was completely satisfied. If you’re in the market for a new or used car, do yourself a favor and go see Jim Jacobson at Bill Jacob’s VW . He sets the gold standard for customer service, and I couldn’t be happier with my new car. Thank you, Jim, for an exceptional experience!

I recently purchased a car from Bill Jacobs VW in Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From start to finish, he went above and beyond to make the process smooth, transparent, and stress-free. Jim’s knowledge and expertise were evident as he patiently answered all my questions and helped me explore every option without ever making me feel pressured. He truly listened to my needs and made sure I found the perfect vehicle for my lifestyle and budget. What impressed me most was Jim’s genuine care for his customers. He took the time to explain every detail, ensuring I felt confident in my decision. Even after the purchase, he followed up to make sure I was completely satisfied. If you’re in the market for a new or used car, do yourself a favor and go see Jim Jacobson at Bill Jacob’s VW . He sets the gold standard for customer service, and I couldn’t be happier with my new car. Thank you, Jim, for an exceptional experience!

I recently purchased a car from Bill Jacobs VW in Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From start to finish, he went above and beyond to make the process smooth, transparent, and stress-free. Jim’s knowledge and expertise were evident as he patiently answered all my questions and helped me explore every option without ever making me feel pressured. He truly listened to my needs and made sure I found the perfect vehicle for my lifestyle and budget. What impressed me most was Jim’s genuine care for his customers. He took the time to explain every detail, ensuring I felt confident in my decision. Even after the purchase, he followed up to make sure I was completely satisfied. If you’re in the market for a new or used car, do yourself a favor and go see Jim Jacobson at Bill Jacob’s VW . He sets the gold standard for customer service, and I couldn’t be happier with my new car. Thank you, Jim, for an exceptional experience!

VW dealership location in Naperville is highly recommended. As with all car repairs it is expensive but with their customer service, it’s all worth it. My car problem was fixed, I was provided with a loaner car and I was informed about the repair all throughout the process.

I got my very first BRAND NEW vehicle from Bill Jacobs VW. It was a 2024 Taos SE Black Edition. They were willing to try and work within my budget, and then they even went out of their way to try and find discounts for me as well, which I was surprised by. The sales rep that I worked with, Robert Butts, was also pleasant to work with. I always dread going to dealerships, even if it's just for an oil change, because the dealers tend to be vultures, are extremely pushy and try to "schmooze" their customers. Robert wasn't like that though. He gave us time to look around first, and didn't make me feel pressured. I also liked that he didn't use sleazy or "cheap" sales tactics. I can't say enough good things about how he personally does business! And the service team has been awesome so far too. First of all, you can tell they take pride in their work. Before I got the key, they had the so spotless - inside and out - that I could eat off of the TIRES! And they've been so friendly in the few dealings I've had with them so far. If you want/need a new car, I would recommend going to this dealership and also asking for Robert. I was surprised to find a car salesman - and dealership for that matter - that know the RIGHT way to do business! And they've clearly earned mine!

I purchased a 2023 Atlas sport. Jim was my sales rep. He was very nice and welcoming. Jim did an excellent job at explaining all the bells and whistles Volkswagen has to offer. He is definitely thorough and patient.

Gerardo Martinez was great to work with. He was knowledgeable, responsive, straightforward, and professional throughout our buying process. We’ve bought many cars over the years and this was the most positive experience we’ve had. Highly recommend Gerardo and Bills Jacobs Volkswagen.

I recently purchased a 2024 Tiguan Wolfsburg Edition from Bill Jacobs, working with Marc Bernard, and I highly recommend him! Marc’s patient and kind approach made the entire car-buying experience smooth and stress-free. He really went the extra mile to secure better terms and pricing for us, especially when it came to our trade-in. Chris VanHagen in the finance department was also fantastic—he's not only knowledgeable but genuinely cares about getting you the best deal. Highly recommend setting up an appointment with this team! We did not purchase the car the first visit, due to some personal reasons, so I will say: The only thing that gave me trouble were the multiple calls you get a day from Brenda (I know it’s her job) as they get a little exhausting when you are working or with clients or family and friends.

I had a great experience buying a Volkswagen ID.4 at Bill Jacobs Volkswagen. My sales representative was Jim Jacobson and he did a fantastic job helping me look at different cars and options and letting me make my decision. Chris DiBernardo also helped get the deal done. Fantastic experience and I would highly recommend buying a vehicle at this dealership.

Visited to see if I could trade my vehicle in for a newer model, told them what I wanted and they did exactly that. Very friendly and attentive, not pushy. The hour and a half drive was well worth the service. Big thank you to Gerardo Martinez!

I had the pleasure of working with Jim Jacobson both day that I was at this dealership and he was amazing. Not only was he good at helping me narrow out my options, but he made us feel comfortable the whole way through. It was my first time and he was so helpful, walked us through everything step by step, along with Chris, and made it such an amazing experience. Thank you!

Gerardo, Jason, and John were all exceptional to work with and provided an car buying experience that I would recommend to anyone!

We recently purchased a 2025 Volkswagen Atlas SEL R - Line from Bill Jacobs Volkswagen and could not be happier! From the minute we arrived their staff was incredibly welcoming. Our Salesman Robert was extremely knowledgeable and answered every question. He offered suggestions as we told him what we were looking for, and took us out to look at the vast inventory Bill Jacobs had. After a test ride we looked at more vehicles and found the perfect one for us. Bill Jacobs is truly a five star dealership that I would recommend to anyone. Thank you to all the staff and especially Robert for an excellent experience. Sincerely, Brian and Shelly Durham

I worked with Ricardo to buy a new Tiguan & couldn’t be happier! From the first inquiry to when I drove off the lot him & the rest of the staff were nothing but professional & super informative.

Recently had a service scheduled and Yazmin was absolutely amazing! From start to finish she made sure I was informed on time line and any additional things needing to be done whilst I was in. She also had really great follow up after I left on a few questions I had. Even the girls at the drop off counter outside were great.

Always friendly service

I was nice experience at Bill Jacob’s Volkswagen. Gerardo Martinez special mention he took car of everything till the car was handed to me.

Gerardo Martinez was a great salesman to work with. Excellent communication via text, email, and phone calls. He was eager to listen to our needs and help figure out the best car choices for us. I’d recommend Gerardo to anyone considering a purchase at Bill Jacob’s VW.

Great buying experience.

My experience was great. I got exactly what I wanted for my trade in. The process was quick.

Jim Jacobson was so patient and polite and very pleasant to work with. He kept us up to date on everything happening and was so forthcoming about everything! Would recommend him to anyone looking for a Volkswagen!!

5 stars across the board. Chris made the buying process very easy. He explained everything in detail and made sure we understood everything before moving on to the next step. He was patient and helped us make a confident purchase. We will be returning customers.

Above and beyond service from start to finish. Jim was patient and accommodating. We were anxious to find something that both supported our growing family and also fit into our budget. Jim was reassuring that he would “make it work” and he exceeded our expectations. We are already looking forward to working with him again!

Cesar was absolutely amazing. Him and his team absolutely killed it. If you’re worried about being within range of your budget don’t worry they have you covered. They got me $100 below my budget.their financing is untouchable!! Must say if it wasn’t for their hospitality and facilities. The experience with bringing my toddler to closing would have been miserable. They have TV’s. Snack area. Coffee bar. Play area. They were accommodating and respectful of my schedule We purchased a new 2024 atlas and we are blown away with vehicle. All we could ask for and more. Definitely would buy here again. Thank you fellas.

(Translated by Google) I really had the best experience in this place, everyone's attention was incredible, but especially my salesman César Mendoza, very attentive to what we needed, he explained everything to us in detail and helped us choose the car model, if you are going to buy I recommend César to this dealer with my eyes closed, I had a 10/10 purchase. (Original) Realmente tuve la mejor experiencia en este lugar , la atención de todos fue increíble , pero en especial a mi vendedor César Mendoza muy atento a lo que necesitábamos , nos explicó todo a detalle y nos ayudó a escoger el modelo de carro , si van a comprar a este dealer con los ojos cerrados les recomiendo a César , tuve una compra 10/10.