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Service Excellence Promise

Bill Jacobs VW

At Bill Jacobs Volkswagen in Naperville, we strive for excellence in every aspect of our business.  As our service guest, we promise to:

  • Provide a fully transparent service experience so you fully understand the health of your vehicle.
  • Send daily updates regarding your vehicle at your convenience and preferred communication method.
  • Offer flexible parts and service financing options.

Upon completion, your vehicle will be returned cleaned and ready to get back on the road.
Your satisfaction is extremely important to us.  If throughout the process you are not completely satisfied, please do not hesitate to reach out to our management team.

  • Darren Heath

    Darren Heath

    General Manager

    Email Me
    Darren Heath

    Darren Heath

    General Manager

Experience Unparalleled Transparency

At Bill Jacobs VW, we believe that understanding the health of your vehicle shouldn’t be a mystery. Our Service Excellence Promise ensures a fully transparent service experience. From diagnostics to repairs, we’ll provide you with clear and detailed information about the status of your vehicle. No more guessing games – you’ll have all the facts you need to make informed decisions about your car’s care.

Stay Informed with Daily Updates

We understand the importance of staying informed about your vehicle’s progress. With our Service Excellence Promise, you can expect daily updates on the status of your vehicle’s repairs. Whether you prefer a quick text message, an email, or a phone call, we’ll keep you in the loop, ensuring you’re always up-to-date and reassured about the work being done on your prized possession.

Convenience in Communication

Your convenience is our priority. With our Service Excellence Promise, you get to choose your preferred communication method. Whether it’s a text message during your lunch break or an email while you’re on the go, we’ll reach out to you the way you want. No more waiting by the phone – we’re here to adapt to your communication preferences.

Flexible Parts and Service Financing

We understand that vehicle repairs and maintenance can sometimes catch you off guard. That’s why we offer flexible parts and service financing options. Our goal is to ensure that taking care of your vehicle doesn’t strain your budget. With our financing solutions, you can rest easy knowing that your car will receive the attention it deserves without causing financial stress.

Experience Excellence at our VW Service Department

At Bill Jacobs Volkswagen, our Service Excellence Promise is more than just a commitment – it’s a guarantee that your vehicle will receive top-notch care, unparalleled transparency, and the convenience you deserve. Join us in redefining the service experience. Your car’s well-being is our passion, and your satisfaction is our success.

Schedule your next service with us and experience the Service Excellence Promise firsthand. Discover the difference at Bill Jacobs VW today! At Bill Jacobs, the cars bring you in and the experience brings you back.

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Bill Jacobs Volkswagen 41.7644473, -88.1908682.