Service staff is Amazing! So organized and perfectly ran. Literally the only Volkswagen dealer I will go to.

I can honestly say this was the best car-buying experience I’ve ever had! From start to finish, Bill Jacobs Volkswagen made the entire process seamless, sincere, and completely transparent. Nikki, my sales advisor, and Chad, the dealership’s used car manager, went above and beyond to make sure we had all the facts about the vehicle, understood the protections available to us, and made my dad and I feel comfortable every step of the way. They were upfront, honest, and never made us feel pressured. They even took the time to let us test drive the car multiple times ... Read More

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Google - Nov 11, 2026

I can honestly say this was the best car-buying experience I’ve ever had! From start to finish, Bill Jacobs Volkswagen made the entire process seamless, sincere, and completely transparent. Nikki, my sales advisor, and Chad, the dealership’s used car manager, went above and beyond to make sure we had all the facts about the vehicle, understood the protections available to us, and made my dad and I feel comfortable every step of the way. They were upfront, honest, and never made us feel pressured. They even took the time to let us test drive the car multiple times so we could feel completely confident in our decision. That level of transparency and genuine customer care is hard to find in the car-buying experience, and it truly made all the difference to me and my dad who traveled from Cleveland to buy this car! A huge thank-you to Nikki and Chad for making what can sometimes be a stressful experience so enjoyable. I got to drive home in a sweet WRX, and couldn't be happier! If you're looking for a dealership that values honesty, transparency, and treating customers right, I highly recommend Bill Jacobs Volkswagen. Ask for Nikki and Chad — thank you all for the great experience!

Buying a VW and servicing at this dealer was a mistake. Took over a year with multiple visits to fix the AC system. Took a car in for an oil change and to address some problems to be fixed under warranty and was told the car needed $1800 worth of additional repairs. The whole experience seemed like a scam. For example, charging $133 for an air filter that is listed online with a msrp for $41. They even overcharged on the services that I authorized. In the future, I will be sure to get second opinions and pricing before getting any services suggested ... Read More

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Google - Nov 10, 2026

Buying a VW and servicing at this dealer was a mistake. Took over a year with multiple visits to fix the AC system. Took a car in for an oil change and to address some problems to be fixed under warranty and was told the car needed $1800 worth of additional repairs. The whole experience seemed like a scam. For example, charging $133 for an air filter that is listed online with a msrp for $41. They even overcharged on the services that I authorized. In the future, I will be sure to get second opinions and pricing before getting any services suggested by this dealer.

Cesar its a great salesperson. He helped me a lot and has a such a great customer’s service.

Robert Y. was great to work with. Highly recommend.

I bought a car from this dealer and had a great experience. The manager, Tarlan Aliev, was a huge help in securing a good deal and provided detailed information about all the available options. Thank you.

Bought a BMW 3 Series from Robert Yarbrough who was super helpful and informative, if I were looking for a car would definitely recommend going through this dealership.

Purchasing my new car with Nikki was a great experience. I never felt pressured and the process was easily explained. I highly recommend Nikki!

Casar and Chad give me a excellent deal

Nikki was great at the Naperville dealership. She was very knowledgeable and helpful with everything we needed. Loved working with her.

Cesar was wonderful! Very personable, genuine, and funny. Ask for him for a smooth and easy transaction!

⭐⭐⭐⭐⭐ I had a wonderful experience working with Robert at Volkswagen! He was very professional, friendly, knowledgeable, and helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and made sure I felt comfortable with my decision. I truly appreciate his excellent customer service and attention to detail. I highly recommend asking for Robert if you're visiting Volkswagen. Thank you for such a great experience!

(Translated by Google) Excellent service thank you Cesar. (Original) Excelente service thank you Cesar.

We love working with Cesar Mendoza from Bill Jacobs VW! He always takes care of us and helps us get the right car and works with us to come up with the right payment/price. We've leased multiple cars through him and Bill Jacobs and they always take care of us. As a matter of fact we just added another one a couple of weeks ago!

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I worked with Robert Yarbrough through my vehicle purchasing process and he was great! He didn’t hesitate to answer questions, while also responding in a timely manner! Great sense of humor as well. Made the buying process very easy and comforting. If you’re thinking about buying a car the facility and Robert were great! If you like gyros or ribs Robert also has some great recommendations for that too!

Thank you so much to Nikolina Vogler. For going out of your way to help us get a brand new car! Your friendliness and care! Absolutely highly recommend her!!

Tartan Aliev was amazing made process super easy and quick thank you so much. Will come back in again by car for my family from Tarlan.

Guys don’t deal with Kelsie the sales guy… he is fraud and will sell you deals which you are not aware of like he sold GAP insurance to us without even mentioning about it.

Overall Very good experience. Was initially working on pricing with 2 other dealers, and called BillJacobs VW/Cesar one evening and he was able not only match, but slightly beat the price offered elsewhere. They seem to really appreciate giving deals to those who live local! Appreciated his speed in locking the deal up quickly. Did a good job communicating with me in the coming week about what paperwork was needed. Although I was offered not the highest Trade-in for my vehicle of the quotes i got, but still feel it was a fair price. Only issue was we had to ... Read More

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DealerRater - Oct 26, 2026

Overall Very good experience. Was initially working on pricing with 2 other dealers, and called BillJacobs VW/Cesar one evening and he was able not only match, but slightly beat the price offered elsewhere. They seem to really appreciate giving deals to those who live local! Appreciated his speed in locking the deal up quickly. Did a good job communicating with me in the coming week about what paperwork was needed. Although I was offered not the highest Trade-in for my vehicle of the quotes i got, but still feel it was a fair price. Only issue was we had to wait about 2+ hours to get into the finance office (the lady working in there was very nice and efficient BTW!), granted this was Friday night at 8pm by the time we were seen, it appears mgmt let 1 of the 2 people go early which seemed like an oversight (assuming they had control over this call) as there was 5 deals after me they had to close. I appreciated there was never ANY pressure for any add-ons and it was more of a conversation than high pressure sales tactics seen elsewhere. Overall I would absolutely buy another vehicle here.

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Cesar did an excellent job in my second car lease

Cesar was amazing and thorough with all of the information we came in looking for. He genuinely cares for his clients, highly recommend you look for him!!

Had a great experience at Bill Jacob’s!! Worked with Cesar to get our dream car. So pleasant and easy going to work with to help us bring the car home. Thank you!!

Nikki was amazing to work with I am really happy with my Audi purchase

Had the absolute pleasure of working with Robert, and all went well. Thank you again for everything!

Was shopping around for a GLI. met with Tarlan Aliev, sales advisor, went back and forth over several visits, on price and condition of my trade in. He followed up on all my phone calls and questions. He was able to address all my concerns, being very upfront about my options. this is the fourth vehicle purchased from this dealership, and this was the best experience I had.

We had nothing but a highly positive experience at Bill Jacobs VW in Naperville. Our salesperson Nikki Vogler was fantastic. Ms Vogler was very pleasant, experienced in her job, helpful and a pleasure to work with. She made the sale very easy, as quick as possible and made us feel special. She is very knowledgeable about her vehicles, and has reached out several times after the purchase to make sure we are good and to see if we need anything. 10 stars!

Robert was an amazing salesman he was very helpful throughout this process . I would highly recommend you stop in and let him take care of you!!

Purchased my car here and I am so glad I did… Robert all the way to financing was amazing… truly a God send! Great selection… great quality and very knowledgeable! Tell Robert I sent you!

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Customer service and Integrity are the reasons to shop at Naperville Volkswagen both were impeccable….Robert was my sales representative…shop Naperville Volkswagen and tell him Ajha sent you!!!

my grandparents just bought a 2026 volkswagen altas today. Was a long process, but Robert made it such a warm and welcoming experience for them from start to finish. They are very happy with their purchase today. If we had 6 stars, we would give Robert 6 stars. Professional as can be!!!

Tarlan Aliev was amazing! He made the entire process of buying my GTI super easy and quick. He was very helpful throughout the whole process, answered all of my questions, and made sure everything went smoothly.

Buying my new car has been a great experience with Tarlan Aliev!

Great Experience at Bill Jacobs VW. Nikki was friendly, helpful, and straightforward.

I had the BEST experience from the moment I drove into the service department @BillJacobsVolkswagen! Ben greeted me so warm and friendly, explained the process of the maintenance appointment I had today, service was done in under an hour. I also am in the market for a NEW VW and was introduced to Nikki, she is a straight shooter, no games with your purchase at Bill Jacobs VW, everyone there was happy (not the fake happy) they enjoy their job and it shows! Outstanding service and prices! Fair and HONEST! Thank you Ben and Nikki for your hospitality today, look ... Read More

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Google - Oct 10, 2026

I had the BEST experience from the moment I drove into the service department @BillJacobsVolkswagen! Ben greeted me so warm and friendly, explained the process of the maintenance appointment I had today, service was done in under an hour. I also am in the market for a NEW VW and was introduced to Nikki, she is a straight shooter, no games with your purchase at Bill Jacobs VW, everyone there was happy (not the fake happy) they enjoy their job and it shows! Outstanding service and prices! Fair and HONEST! Thank you Ben and Nikki for your hospitality today, look forward to seeing you from now on!

Cesar was easy to work with. A no fuss car buying experience is a great buying experience. The Manager, TJ, was professional and class.

Great Experience working with Nikki Vogker on our car. Made the process quick and painless from the test drive to out the door with keys in hand.

Cesar makes the purchase of a new Vehiclea special event. This is number 6.

Nikki did a fantastic job

We had a great experience from start to finish! Nikki was friendly, knowledgeable, and took the time to thoroughly explain all the features of the car and answer our questions. We never felt pressured or rushed, which made the entire process so much more enjoyable. We especially appreciated how Nikki partnered with us to get a great deal. She made us feel like we were working together rather than just making a sale. Excellent customer service and a positive car-buying experience. We would highly recommend working with Nikki!

Nikki was great to work with start to finish. And Chad was as well. Easy purchase of a new car.

I bought my car from them in 2021 and have been a loyal customer to them only for the last 5 years. They have completely lost my business. My husband just went here to get his car fixed after an accident and they’ve been anything but helpful. Super unresponsive and incredibly poor customer service. Save yourself the time and money.

Really wish I could give zero stars. I’ve never had such bad communication with a professional place before. It’s impossible to get a straight answer from anyone. I brought my car in for a repair and they lost my wheel lock and when I called Brandon he left me on hold for 31 minutes

The sales experience was going well until both the salesman and finance guy became chatty Kathys and cause the process to go on and on. Next time I will start a 1 hour timer and walk away either with the keys or not.

It was great a great experience. My sales advisor Tarlan Aliev was very professional and personable. He helped us in making our choice easier and sailed us through smoothly with the complex process of leasing. I highly recommend him and thanks for the wonderful service.

One of the best car dealer, especially the Manager and Robert B. So very helpful easy to work with. I highly recommend it.

If you have anxiety about going to a car dealership to buy a car, you definitely need to work with Nikki! She’s straightforward, helpful, and makes the whole process so much easier. She doesn’t try to drag out the process or wear you down just to get you to pay the price they want. She’s definitely not your typical salesperson! I highly recommend asking for Nikki if you’re in the market for a car.

Very disappointing customer service. The staff is unfriendly, rude, and unprofessional (Brandon Cruz). When it comes to charging for services, however, they waste no time. I wish they showed the same efficiency when taking care of their customers.

If I could give ZERO stars, I would. I purchased my Volkswagen brand new from Bill Jacobs Volkswagen in 2020, but after my most recent experience with the Service Department—particularly Service Manager Fred Borek and Service Representative Ted Becker—I have completely lost confidence in this dealership. Bill Jacobs Volkswagen had my vehicle from September 1–28 (27 days) for concerns including an engine light, EPC light, and an ongoing Bluetooth issue. I paid more than $6,000 out of pocket during this recent repair experience. The Bluetooth issue is especially frustrating. I have paid approximately $250 on THREE separate occasions—approximately $750 total—to address the ... Read More

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Google - Oct 3, 2026

If I could give ZERO stars, I would. I purchased my Volkswagen brand new from Bill Jacobs Volkswagen in 2020, but after my most recent experience with the Service Department—particularly Service Manager Fred Borek and Service Representative Ted Becker—I have completely lost confidence in this dealership. Bill Jacobs Volkswagen had my vehicle from September 1–28 (27 days) for concerns including an engine light, EPC light, and an ongoing Bluetooth issue. I paid more than $6,000 out of pocket during this recent repair experience. The Bluetooth issue is especially frustrating. I have paid approximately $250 on THREE separate occasions—approximately $750 total—to address the same problem, where the person receiving my call cannot hear me. I specifically asked that the technicians troubleshoot and TEST it before returning my vehicle. I was told the problem was addressed and that I apparently had the system in “invisible mode.” Well, I must still be on “invisible mode,” because it STILL doesn’t work. On September 28, before even driving away from the dealership, I tested the Bluetooth myself. The other person still could not hear me. I immediately walked back inside and brought it to Fred’s attention. When I explained that this was the third time I had paid to address the issue, Fred told me it was “the first time he had heard of my concern.” I responded that he was the third manager since I purchased my vehicle brand new from this dealership in 2020. Management turnover should not erase a customer’s service history. I asked to leave my vehicle so they could resolve the problem while I continued using the loaner. Fred told me I could not keep the loaner because he needed to “retire the loaner vehicle.” He said he would call me the following day regarding the unresolved issue. That promised call never came. Communication with Ted Becker was also extremely frustrating. There was a repeated pattern of receiving calls shortly before the end of his shift, only to return the call and be told he had already left. At one point, it took approximately two business days to successfully communicate with him, despite both my husband and me leaving messages and contacting customer service requesting a callback. I also had to repeatedly advocate for a loaner and went approximately two weeks without one while my vehicle remained at the dealership. There were additional concerns. After reviewing the repair charges, I found calculations that did not match, and I have retained the documentation. I was also told approximately 25 miles had been put on my vehicle for testing, yet my odometer appeared to reflect only approximately 3 additional miles. After 27 days, more than $6,000 out of pocket, approximately $750 across three attempts to address the same Bluetooth problem, communication difficulties, billing/calculation concerns, and a promised managerial follow-up that never happened, I drove away with the Bluetooth problem STILL unresolved. My advice: document everything. Keep your invoices, check the calculations, photograph your mileage before and after service, get important commitments in writing, and test repairs yourself before leaving. This experience destroyed my confidence in the dealership. I ultimately took my business elsewhere and purchased a 2026 Ford Explorer from a dealership with no affiliation with Bill Jacobs Volkswagen. Bill Jacobs Volkswagen didn’t simply lose another service visit. They lost a customer who originally trusted them enough to purchase a brand-new vehicle from their dealership.

Had a great first experience at Bill Jacobs VW. Tarlan Aliev was very knowledgeable, professional and made the whole buying process quick and easy.

I had been looking for just the right ID Buzz for my wife and I finally found it at Bill Jacobs VW! After talking with Tarlan and figuring out the details on my trade in, I made the trip all the way from SW Ohio to Chicago to seal the deal. Tarlan made the difference and came through with a friendly, straight forward approach and I was back home in Ohio by the days end with my wife's dream vehicle. Well done!

Tarlan Aliev great guy. Pretty straight forward. Show you the whole car and lets you actually test drive the way you want unlike other people. Easy to make business with. Very happy with the service

I was in service dept. Only. They did a great job in helping me

Honestly, so bad I wish I could give it -1 stars. Rep sales will straight up lie to your face, and the financing department just want to scam you. They change their final numbers before signing and add additional packages into your total, deceiving the buyer into thinking it's a standard fee. You are better off going to the Ferrari dealership, were they're at least much more transparent than these clowns.

I’m laughing reading these comments. You are all giving accolades for something that should be happening. You should receive good customer service when purchasing a vehicle. They will act like your best friends because they want your money. Once they have your money, their real personalities will show up. They are the devil in disguise. On December 29, 2025 I purchased a brand new Tiguan SEL turbo. The first week, a few messages would pop up but go away. Week two, took the vehicle in due to the messages appearing again. It went into limp mode, possible turbo replacement. January 22, 2026 picked ... Read More

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Google - Sep 29, 2026

I’m laughing reading these comments. You are all giving accolades for something that should be happening. You should receive good customer service when purchasing a vehicle. They will act like your best friends because they want your money. Once they have your money, their real personalities will show up. They are the devil in disguise. On December 29, 2025 I purchased a brand new Tiguan SEL turbo. The first week, a few messages would pop up but go away. Week two, took the vehicle in due to the messages appearing again. It went into limp mode, possible turbo replacement. January 22, 2026 picked the vehicle up, they said it was fixed. A few days later, brought it back in for same messages. They finally reached out January 30 and at that time, they informed me that the turbo needed to be replaced and there was no time frame when the part would be in. I was searching the web and came across a YouTube channel named Boston Auto blog. This was a nation wide issue as well as in Canada. The Tiguan SEL turbo specifically. On February 17, I finally received a text message from Bill Jacobs VW stating that the turbo assembly was on back order with no ETA from VW. I referred back to the Boston Auto blog site and read comments from individuals that they were being told months to receive the part. I texted the individual back and asked about the lemon law since we will be heading towards the 30 day out of service. Heard nothing back. I filed the paperwork with VW USA and pretty much received the run around. I made numerous phone calls to VW USA and Bill Jacobs and every time, I was told someone would call me back. No one ever called back.The turbo issue ended up being a software issue evidently. On Saturday, April 18 I received a text from Bill Jacobs saying my vehicle was fixed. Two and a half months my vehicle was with Bill Jacobs and one conversation via text in February was all I received. For two and a half months I was paying for a vehicle that I could not use. I was trying to call Bill Jacobs to see if they could help me with VW USA to receive some type of compensation. Bill Jacobs VW never returned phone calls, Even knowingly violating the lemon law. Where is that great customer service everyone is commenting on when they purchased a vehicle? Why would it disappear after you made your purchase? May 11th I brought back the vehicle because they scratched the bumper and it was fixed and picked up a few days later. May 29, brought the vehicle back due to an oil leak. June 4th, received a text stating they are still in the process of diagnosing the oil leak. The following week was able to pick it up. September 1, brought the vehicle back, again! Something wrong with brake assembly. It’s September 29th and they still have the vehicle. Another violation of the lemon law coming up. Another month of paying for a vehicle that I can’t use. I’m going to call VW USA and most likely will get the run around. I already know, through experience, that Bill Jacobs will ignore me. We have a ford escape that smells like cigarette smoke as a rental, not even comparable to the Tiguan. Was told a week and a half ago that I was next on the list to receive a loaner, as they were waiting for one to come in. And yes, you guessed it, I have heard nothing. Fool me once shame on you, fool me twice shame on me. I will never purchase a VW again nor will I purchase any vehicle that is affiliated with Bill Jacobs name. I’m not sure what world you live in where this is acceptable behavior to do to a customer. Shame on you and you should be embarrassed that this is occurring.

We had such a great experience buying our VW Tiguan! I absolutely love the new design! Our salesperson (Robert) was awesome from start to finish AND he kept us entertained throughout the process, making what can sometimes be a long experience feel easy.

I had a horrible experience after 6 years of being a customer at Bill Jacob’s Volkswagen in Naperville, IL. We bought 5 trucks and 1 sedan from them. We chose this dealership because of excellent customer service by General Service Manager TJ Hendzel. Every single time we have come he has shown much respect as well as solving this current dispute that I want to review on. However this time, on the 11th of September we went to get our car serviced. We were confused when Ben Fixmer our service advisor rudely told us that we can’t have free oil service ... Read More

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Google - Sep 28, 2026

I had a horrible experience after 6 years of being a customer at Bill Jacob’s Volkswagen in Naperville, IL. We bought 5 trucks and 1 sedan from them. We chose this dealership because of excellent customer service by General Service Manager TJ Hendzel. Every single time we have come he has shown much respect as well as solving this current dispute that I want to review on. However this time, on the 11th of September we went to get our car serviced. We were confused when Ben Fixmer our service advisor rudely told us that we can’t have free oil service because we were 11 days past the deadline. Me and my son were confused why, so I called my husband to talk to Ben and the General Manager Rick DeLaTorre. Instead of nicely telling us why, or accommodating us, GM Rick DeLaTorre told us that his dealership made ZERO DOLLARS over our 6 new car that we bought from the dealership… He said he won’t offer us a complimentary oil change because of making no profit, which every Volkswagen car comes with 3 complimentary oil changes, but our car was late only by 11 days. That was insulting towards us instead of providing good customer service. However it is, even deeply being insulted by the GM for “not making money” on our cars we agreed to pay $150 for the oil service with the “coupon” given to pay $20 dollars less than the normal price of $170, just because of our good experience previously. Also, Ben Fixmer told us that our service was at no cost in front of General Manager Rick DeLaTorre, and all we had to pay for was the oil change with the $20 off coupon it would be $150. Secondly, when we came to pick up our car after the service a week later they told us we had to pay $468.36 + 175 for the oil change…. Our cars fell under factory warranty. They are suppose to be serviced at no cost as Ben mentioned that our service was completely covered. The cashier said that her manager told her to pay right now and they would give us a refund tomorrow? Firstly we drove 40 miles, and expectation is to drive again tommorow, for something that is covered under factory warranty. They tried to rob us, and they didn’t give us a paper receipt either. When I sent my son out to the front desk, General Sales Manager TJ Hendzel went to the back and told them to fix it. He and the cashier that day really helped us, but they were trying to rob us. I don’t understand that our cars fall under 5 years/50,000 miles FACTORY warranty, yet we had to pay for service. We felt very insulted and that this dealership tried to rob us. I feel very hurt as me and my family are honest and loyal customers at this dealership. My family preferred this Volkswagen dealership for many years because of the kind staff and manager TJ Hendzel who always makes sure to help providing great service. However General Manager Rick DeLaTorre really has ruined this dealership’s relationship and their customer service by robbing loyal customers, as well as insulting them. If I haven’t called my husband, who got talked to him on call they would have charged us $468 for the service that should have been free because the truck falls under factory warranty. The GM shouldn’t look down upon customers, and rather treat them with respect as me and my son deserved rather than insulting and trying to add costs that are covered in warranty. Hopefully, the GM Rick DeLaTorre doesn’t do what he did to us, to other families and customer’s as that would take away customers and sales to other dealerships, as we are not coming back for our 2 new trucks that we are supposed to buy in November or December.

Tarlan Aliev was super nice and made the process really easy. I was indecisive about the color i wanted and he literally changed it mid application process to mKe sure i got what i wanted. Super patient and kind. 10/10 experience

Robert Yarbrough made the entire buying experience painless and smooth! Everything was top tier and I can’t recommend him enough! No BS and very professional! Thanks Robert!

Cesar is the best súper patient and always willing to work with us and his team with prices ! Gotten multiple cars with him

Just bought a brand new Taos SEL from Robert Y. He was the GOAT! Appreciate all the help

Bunch of clowns work here lol

Car buyer's beware! My experience at this dealership was the one we all dread and give all the reason to make dealerships a thing of the past. First night of buying my car was unsuccessful because their card reader was broken and they couldn't access another one. We then have to go back up the next day just to pay for the car. We then get contacted to come back a second time to redue paperwork because the initial papers were wrong. We were then contacted a THIRD time to come back just to sign a few more ... Read More

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Google - Sep 23, 2026

Car buyer's beware! My experience at this dealership was the one we all dread and give all the reason to make dealerships a thing of the past. First night of buying my car was unsuccessful because their card reader was broken and they couldn't access another one. We then have to go back up the next day just to pay for the car. We then get contacted to come back a second time to redue paperwork because the initial papers were wrong. We were then contacted a THIRD time to come back just to sign a few more documents. After all of this, I come to find out whoever was responsible for forwarding said paperwork to the state for my title, entered my information wrong resulting in a 2 month delay from the new date of issuance on my title. The only reason I feel the need to give two stars is because Cesar and Chris kept their word and helped right some of the many wrongs by taking care of my car.

I had great service at Bill Jacobs VW, and was helped by the best person ever, working Nikki was a pleasure.

The worst customer service. Bought a brand new car at the end of June. Had an issue with their app integration. Brought the car in for service and the dealer had it for an entire month! The only communication we received during that month was if we called, we would get a text message back. Requested several times to change me to the main contact, but they still continue to communicate with only my husband. When we finally picked the car up, the service manager Fred assured us that they would compensate us for the extended time it took for ... Read More

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Google - Sep 19, 2026

The worst customer service. Bought a brand new car at the end of June. Had an issue with their app integration. Brought the car in for service and the dealer had it for an entire month! The only communication we received during that month was if we called, we would get a text message back. Requested several times to change me to the main contact, but they still continue to communicate with only my husband. When we finally picked the car up, the service manager Fred assured us that they would compensate us for the extended time it took for the repair and that he would get us some paper work the next day. That was on September 4th. We still have received nothing from the dealer on anything extra, and haven’t even received paperwork in any repair that was done. They show absolutely no respect to customers and have terrible communication and follow through. Cannot say enough bad things and I have owned Hyundai.

I have had a horrible experience with this dealership from start to finish. So, for context, I got my VW in 2019. I went in for an oil change and they told me my break fluid was leaking. They said it was not an emergency and I could come get it fixed the following week. 2 days later, my breaks failed on the highway. I go in to get the damage repaired, and we have to physically go in person to get updates or questions answered. Our service advisor, Fred, was very unhelpful and did not answer a single question we had. ... Read More

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Google - Sep 15, 2026

I have had a horrible experience with this dealership from start to finish. So, for context, I got my VW in 2019. I went in for an oil change and they told me my break fluid was leaking. They said it was not an emergency and I could come get it fixed the following week. 2 days later, my breaks failed on the highway. I go in to get the damage repaired, and we have to physically go in person to get updates or questions answered. Our service advisor, Fred, was very unhelpful and did not answer a single question we had. It took me calling every hour of the day after a week of no communication to get a response about the status of my car. When I went in to pick it up, I talked to Ted. He was extremely rude, condescending, and basically laughing at me for explaining the entire ordeal. VW sold us a 3000 dollar warranty that has not covered a single repair I have had to get. I have gone day after day dealing with this for over a week, and have been met with rude service, or no service at all. The warranty is a scam. The service advisors are extremely unprofessional. I would highly encourage anyone to not go here for service, and to avoid interactions with Ted, as he is rude and lacks basic professionalism. After 7 years, I have finally decided to no longer receive services here, and would advise that others do not make my mistake.

My 88 year old mother bought a 2022 Volkswagen Tiguan which was a lemon. The dashboard would go black while driving. Bill Jacobs Volkswagen tried 3 times to fix it and did not know how to fix it. She traded it in for 2019 infinity which had a 3 month warranty which they are not honoring. They told her they would pay for the diagnostic $272 at the infinity dealer. She sat there for 3 hours and they never paid. They have the worse customer service never return calls. They don’t know who their staff is and they will tell you anything. They are selling lemon ... Read More

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Google - Aug 31, 2026

My 88 year old mother bought a 2022 Volkswagen Tiguan which was a lemon. The dashboard would go black while driving. Bill Jacobs Volkswagen tried 3 times to fix it and did not know how to fix it. She traded it in for 2019 infinity which had a 3 month warranty which they are not honoring. They told her they would pay for the diagnostic $272 at the infinity dealer. She sat there for 3 hours and they never paid. They have the worse customer service never return calls. They don’t know who their staff is and they will tell you anything. They are selling lemon vehicles they can’t fix. I would never buy a car from this dealership. I already filed a complaint with BBB.

Made an appointment to get myncar repaired. Stated I needed a Loaner. I changed my families schedule and worked my schedule around when they would have one available.. got there and they refused to give me a Loaner. I explained i made the appointment with the Loaner. The service advisor absolutely refused to give me one. I left, I called back asking to.dpeak to the service manager and 3 days later, still no call from them. No apology, no explanation.. absolutely horrible.. I had purchased 2 cars.from them. I refuse to do another thing with this dealer

Second time I have the worst experience at this dealer service department. At least they’re consistent. Dropped my Tiguan off for 50k mile service and when returned the radio no longer worked. The service rep had the audacity to want to charge me to run diagnostics. The radio was fine when I dropped the car off and broke on their watch! Still waiting for a call back…

Frustrating experience and poor service ​I bought my 2021 Nissan Rogue less than a year ago, and it’s been a headache. Shortly after buying it, the dealership held my car for weeks in late January to resolve communication errors, sensor recalibrations, and software updates. During that time, communication was terrible and getting clear diagnostic reports was a fight. ​While they had it, I explicitly told them another dealer warned the battery was near failure and asked them to test it. They claimed it passed. Fast forward just a few months, and the battery completely died. ​Failing to properly diagnose a ... Read More

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Google - Aug 19, 2026

Frustrating experience and poor service ​I bought my 2021 Nissan Rogue less than a year ago, and it’s been a headache. Shortly after buying it, the dealership held my car for weeks in late January to resolve communication errors, sensor recalibrations, and software updates. During that time, communication was terrible and getting clear diagnostic reports was a fight. ​While they had it, I explicitly told them another dealer warned the battery was near failure and asked them to test it. They claimed it passed. Fast forward just a few months, and the battery completely died. ​Failing to properly diagnose a dying battery on a car I haven't even owned for a year—on top of the long delays and poor communication—shows a serious lack of quality care. Avoid this place if you expect reliable service and honesty.

I walked into Bill Jacobs Volkswagen fully prepared to evaluate and purchase a Golf R. Instead, I experienced some of the most arrogant and unprovoked gatekeeping I have ever encountered at an automobile dealership. Salesperson Robert Butts and Sales Manager TJ refused to allow a basic test drive of the Golf R unless I provided "proof of seriousness" upfront. Rather than treating me like a qualified customer shopping for a $50,000 performance vehicle, they condescended to me, judged my intent, and gave me aggressive attitude, claiming that "people wouldn't want to buy a Golf R with miles ... Read More

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Google - Aug 15, 2026

I walked into Bill Jacobs Volkswagen fully prepared to evaluate and purchase a Golf R. Instead, I experienced some of the most arrogant and unprovoked gatekeeping I have ever encountered at an automobile dealership. Salesperson Robert Butts and Sales Manager TJ refused to allow a basic test drive of the Golf R unless I provided "proof of seriousness" upfront. Rather than treating me like a qualified customer shopping for a $50,000 performance vehicle, they condescended to me, judged my intent, and gave me aggressive attitude, claiming that "people wouldn't want to buy a Golf R with miles on it." Expecting a prospective buyer to sign paperwork or provide proof of intent on a high-performance hot hatch without driving it first is absurd salesmanship. The smugness and immediate hostility from both Robert and TJ made it abundantly clear that customer service is a non-factor at this store. I explicitly told them that this relationship was not a fit, we're done, and walked out. To the General Manager and VW Corporate: Robert Butts and TJ actively turned away a serious, ready-to-buy customer and turned what should have been a high-margin transaction into a complete disaster. If your sales team is actively judging customers at the door and refusing to let them evaluate vehicles, you are bleeding revenue. I will be taking my business elsewhere and filing a formal complaint with Volkswagen of America Customer Care regarding this store's practices.

August 3, 2026 I had a very disappointing experience with my service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and bringing it to the dealership. I came in my Volkswagen Taos because my Mini was not drivable. Instead of asking me for my name or checking my appointment, he repeatedly assumed I was there for my Volkswagen and kept saying that Volkswagen was next door, even after I explained multiple times I had a MINI appointment.” “At no point initially did he ask for my name, phone number, ... Read More

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Google - Aug 5, 2026

August 3, 2026 I had a very disappointing experience with my service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and bringing it to the dealership. I came in my Volkswagen Taos because my Mini was not drivable. Instead of asking me for my name or checking my appointment, he repeatedly assumed I was there for my Volkswagen and kept saying that Volkswagen was next door, even after I explained multiple times I had a MINI appointment.” “At no point initially did he ask for my name, phone number, or whether I owned a MINI, and I felt like I had to repeatedly justify why I was even there. After I was finally seated, he asked where I bought the car and why I didn’t buy it there, rather than focusing on helping me with my scheduled service. What should have been a simple check-in turned into me feeling dismissed and unwelcome. I expect better customer service, especially from a premium brand like Mini. I really hope this is taken seriously.

If I could return my car today and be done with this dealership I would. They messed up my plates, sold me a car for 5k over market price (totally my fault) and didn’t submit ERT info until nearly two weeks after purchase. I’ve been pulled over 4 times because I don’t have anything but a dealer plate on the car because the DMV won’t help since Bill Jacobs messed up the paperwork. Above all, i’m just disappointed in my purchase and experience. If I could return this car, take a few thousand dollar loss and ... Read More

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Google - Jul 15, 2026

If I could return my car today and be done with this dealership I would. They messed up my plates, sold me a car for 5k over market price (totally my fault) and didn’t submit ERT info until nearly two weeks after purchase. I’ve been pulled over 4 times because I don’t have anything but a dealer plate on the car because the DMV won’t help since Bill Jacobs messed up the paperwork. Above all, i’m just disappointed in my purchase and experience. If I could return this car, take a few thousand dollar loss and call it a day I would. This review is not a reflection of Cesar or Chad, but basically everyone else i’ve dealt with.

Avoid this dealership at all costs. They’re warm and welcoming until you make a purchase, then the real experience begins. Once you sign, the finance manager, general manager, and staff vanish or become dismissive, refusing to take responsibility for any issues. Be extremely careful when signing documents: I explicitly declined an added coverage, and they included it anyway. This has been an ongoing headache with no resolution in sight. I would not recommend this dealership to anyone.

I had the unfortunate opportunity to deal with Kelsie last week. This guy didn’t treat us as if we were valued. I am honestly in disbelief with the experience. My daughter has been eyeing the Tiguans for the last year. The one we test drove immediately made a noise and I said what was that? My daughter responded that it was the brakes. I will be 50 in August and I have never kept a car longer than 3 years! This guy had the audacity to tell me that’s the way the brakes sound when it’s been sitting for 2 ... Read More

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Google - Jul 8, 2026

I had the unfortunate opportunity to deal with Kelsie last week. This guy didn’t treat us as if we were valued. I am honestly in disbelief with the experience. My daughter has been eyeing the Tiguans for the last year. The one we test drove immediately made a noise and I said what was that? My daughter responded that it was the brakes. I will be 50 in August and I have never kept a car longer than 3 years! This guy had the audacity to tell me that’s the way the brakes sound when it’s been sitting for 2 weeks, your car will sound like that too. Sir, if that’s the way it sounds then I don’t want it, show us another one! He was somewhat combative and dismissive during our interactions as if none of my concerns were valid. There was nothing about his disposition that would allow me to have my daughter spend over $33k with him let alone $3. I don’t know if it was my skin color, my gender or if he had had a bad day but there was nothing warm and fuzzy about his service. He treated us like we were wasting his time. It sucks too because we just moved nearby, I have a VW and I refuse to use this dealership for my upcoming services or anything else. Nevertheless, it’s unfortunate that his crappy demeanor cost him a sale. The next day she got with Zero down, a Buick Envista 900 miles for $5k less than what they wanted for the Tiguan with nearly 10k miles Zero Down!

My name is Jayro Reyes, and I normally don’t leave reviews, but after my family’s experience with Bill Jacobs Volkswagen in Naperville, I feel like people deserve to know before spending their money here. On April 21, my mom, Kinberly Lopez, bought a 2023 Dodge Durango R/T from this dealership. Before we purchased it, I asked our salesman, Tarlan, multiple times if there were any issues with the vehicle. He assured us everything was in excellent condition and even bragged that it was one of the best Durangos on the market for its price and quality. We trusted him ... Read More

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Google - Jul 7, 2026

My name is Jayro Reyes, and I normally don’t leave reviews, but after my family’s experience with Bill Jacobs Volkswagen in Naperville, I feel like people deserve to know before spending their money here. On April 21, my mom, Kinberly Lopez, bought a 2023 Dodge Durango R/T from this dealership. Before we purchased it, I asked our salesman, Tarlan, multiple times if there were any issues with the vehicle. He assured us everything was in excellent condition and even bragged that it was one of the best Durangos on the market for its price and quality. We trusted him and spent well into the high forty-thousand-dollar range expecting a reliable vehicle. About a week later, we realized the AC wasn’t working correctly. I immediately texted Tarlan, and instead of telling me to bring the vehicle back, he told me it probably just needed refrigerant. I followed his advice, but it only made one vent blow cold while every other vent continued blowing hot air. Over time, the AC became even worse and eventually started smelling like burning rubber. I brought the Durango back while the dealership warranty was still active. They kept my vehicle for almost two weeks, gave us very little communication, and even told us it might be sent to Dodge. I have a GPS tracker on my vehicle, and during that entire time it never moved from the same parking spot. They also asked for the key to my OBD port lock, so I ordered one and had it shipped directly to them just so they could diagnose the vehicle. After two weeks, they suddenly called and told us they weren’t fixing the AC because the warranty only covered the powertrain and transmission. If they already knew that, why keep my vehicle for two weeks? Why tell us they were working on it? Why make us order parts and wait all that time just to tell us no? I also reported another issue where the Durango occasionally fails to start on the first attempt, and that concern was ignored as well. What disappointed me the most wasn’t just the vehicle—it was how the dealership handled everything afterward. Communication was poor, departments blamed each other, and during one phone call we were even told they would call us back after our salesman, Tarlan, “calmed down.” We’re still waiting. I’m not upset because a used vehicle had a problem. I’m upset because we reported it almost immediately, trusted the dealership to make it right, and instead spent weeks being given different answers before they ultimately refused to help. If you’re considering buying from Bill Jacobs Volkswagen, inspect every inch of the vehicle yourself and don’t rely on verbal promises. My family’s experience has been incredibly disappointing, and based on how we were treated after the sale, I cannot recommend this dealership.

Unprofessional, Poor Workmanship, and Extortion Tactics Do not use Bill Jacobs VW for serious engine repairs. They replaced my engine for thousands of dollars and damaged a fragile EPC light wire in the process. Instead of honoring their warranty, they blamed "rodent damage" and demanded an additional $2,500 to fix their own mistake. On top of that, they refused to accept my debit card for the diagnostic fee, holding my car hostage until I paid them $240 in physical cash. VW of America was entirely unhelpful. They do not stand behind their work and use predatory tactics against customers. Avoid ... Read More

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Google - Jul 3, 2026

Unprofessional, Poor Workmanship, and Extortion Tactics Do not use Bill Jacobs VW for serious engine repairs. They replaced my engine for thousands of dollars and damaged a fragile EPC light wire in the process. Instead of honoring their warranty, they blamed "rodent damage" and demanded an additional $2,500 to fix their own mistake. On top of that, they refused to accept my debit card for the diagnostic fee, holding my car hostage until I paid them $240 in physical cash. VW of America was entirely unhelpful. They do not stand behind their work and use predatory tactics against customers. Avoid at all costs. It is difficult to determine whether the issues experienced at Bill Jacobs VW are a result of their severe technical incompetence or a deliberate attempt to mislead the customer with dishonesty. Here is why: 1. Bill Jacobs VW replaced the vehicle's long block engine due to metal shavings. Although the vehicle was within the mileage warranty limits, it was two weeks past the time expiration, resulting in an out-of-pocket expense of $5,800. 2. Less than three months later, the Electronic Power Control (EPC) light illuminated. The service center refused to honor the warranty on the recent engine replacement and charged $240 for a diagnostic fee. They concluded that the entire engine wiring harness required replacement at an additional cost of $2,500, with the service manager claiming rodent damage was the root cause (Exhibits 1 and 2). 3. An independent mechanic inspected the vehicle to verify this claim. After an expenditure of $530, the technician confirmed that the wiring harness was fully functional and completely undamaged (Exhibits 3 and 4). 4. The vehicle was then taken to a specialized repair facility with reputation for excellence. Their technicians discovered that during the initial engine replacement at Bill Jacobs VW, the mechanic misaligned the exhaust clamp too close to the turbo wastegate linkage. Normal engine vibrations and heat cycles over three months closed the tight clearance, physically jamming the linkage and triggering the EPC light. Correcting this installation defect cost an additional $659.50 (Exhibits 5 and 6). While Bill Jacobs VW may be equipped for routine maintenance like oil changes and tire rotations, they have demonstrated a severe lack of technical competence regarding complex repairs, compounded by dishonest practices when faced with customers. Avoid this place for your own sake

the worst place to get your car serviced. won't call you with an update (kept my car for over 48hrs for a diagnostics) and will tell you 3 different things when you call for an update. Customer service had told me they diagnosed the issue already but john from service told me they haven't done anything because maintenance crew is backed up. the only useful one out of this shitty situation is Jaden who provided me with information on the active warranty when i called. Save your time and money:)

Purchased three cars from this dealership only to learn that every experience I have had with service has been horrible. Yesterday I left with warning lights on my car and services not performed that they said were performed. I tried multiple times to contact this business and have received no response. I'm pretty sure I arrived with 36 lb of pressure in every one of my tires and after refusing an alignment for $500 at 17000 miles I left with 40 lb of pressure in both tires on the right side and 32 lb of pressure in both tires on the left. Seems as ... Read More

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Google - Jun 26, 2026

Purchased three cars from this dealership only to learn that every experience I have had with service has been horrible. Yesterday I left with warning lights on my car and services not performed that they said were performed. I tried multiple times to contact this business and have received no response. I'm pretty sure I arrived with 36 lb of pressure in every one of my tires and after refusing an alignment for $500 at 17000 miles I left with 40 lb of pressure in both tires on the right side and 32 lb of pressure in both tires on the left. Seems as if they think I'll drive down the road and come back and get an alignment rather than just look at the warning light on my dash.

Robert Butts was beyond great to deal with as the salesman. Bill Jacobs met all my requests swiftly and without concern. I am really excited with my new VW 2026 Tiguan SE. If you have never been to Bill Jacobs, check it out!

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The place and the team is very proffesional, nice, and friendly. Marc was helping us and he did a excellent job. Thank you.

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I had a great experience at this Bill Jacobs dealership! I highly recommend salesman, Marc Bernard!

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Sales staff was very helpful and informative in helping me purchase my new Tiguan. Would recommend this dealership.

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They disconnected my dash cam when I brought it in, can't think of a single reason why they'd do that other than to hide what they're doing. Also got my trans replaced and some goofball service manager tried to upsell me a "brand new transmission" for $4k extra when my warranty covered the whole thing. It was so bizarre as he framed it like it was a hard decision.

When I purchased my car in 2024, I had great experience with everyone in sales and finance. After getting into a car accident this past month, my opinion has completely changed. I had purchased an additional service contract with my Jetta that needed to be canceled.. worked with finance to complete paperwork and resolve. After insurance paid off my car, it being a total loss, I come to find out that I was charged an additional add on for $1695 that I did not agree to. The finance rep i worked with at the time, PJ or Paul South frauduently added the ... Read More

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Google - May 15, 2026

When I purchased my car in 2024, I had great experience with everyone in sales and finance. After getting into a car accident this past month, my opinion has completely changed. I had purchased an additional service contract with my Jetta that needed to be canceled.. worked with finance to complete paperwork and resolve. After insurance paid off my car, it being a total loss, I come to find out that I was charged an additional add on for $1695 that I did not agree to. The finance rep i worked with at the time, PJ or Paul South frauduently added the extra product and now the bank is withholding the extra funds that i am owed. The lack of accountability in the finance department is uncanny and very disappointing. I have been given the run around through email and phone calls. Ive even driven to the dealership and waited for nearly an hour with none of this being rectified. My next step will be involving an attorney as it is nearly end of day with no follow up AGAIN.. I would not reccommend giving this dealership a minute of your time nor a dollar of your money. Highly dissatisfied.

Knowledgeable and friendly sales person. No tricky business. Cristal clear transaction. Highly recommended. Personally recommend Cesar Mendoza I have been doing business with VW Naperville since many years ago.

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you’re in the market for a new car, you have to consider Bill Jacobs Volkswagen! The staff is very friendly and goes above and beyond to make the car-buying process smooth. I definitely recommend this dealership. TJ, Rick, and Nikolina were amazing to work with! I would absolutely give them my business again. 10/10

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I've heard not good things about Bill Jacob's in Wisconsin. I found a ID Buzz on Autotrader with a listed price . Filled out all the online paperwork and enquired on it by E mail and on website. They send a text Saying can't honor the price was a miss print! However I found the price on there Website, Autotrader and text. I mentioned they still need to honor it or they should have readied all the add copy better. I have bought over 50 vechiles in the ladt several years and never have I encountered the Old Bait ... Read More

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Google - Apr 12, 2026

I've heard not good things about Bill Jacob's in Wisconsin. I found a ID Buzz on Autotrader with a listed price . Filled out all the online paperwork and enquired on it by E mail and on website. They send a text Saying can't honor the price was a miss print! However I found the price on there Website, Autotrader and text. I mentioned they still need to honor it or they should have readied all the add copy better. I have bought over 50 vechiles in the ladt several years and never have I encountered the Old Bait and Switch. Id steer clear !

Thank you the friendly and efficient service, you were great! I will definitely refer friends and family here for a fantastic experience!

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Rachel was amazing to work with, knowledgeable and easy-going. Never felt hurried or pressured. The team made buying our first Volkswagen quick and easy. I would buy another Volkswagen from Bill Jacobs in a heartbeat!

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Buying/Leasing is a car is a major decision and the team at Bill Jacobs VW, Naperville, IL made every step of the journey exceptional. What stood out is the professionalism and customer experience through the salesperson Nikolina (Nikki). No pressure, no rush - just genuine knowledgeable guidance that made the decision easy and confident. The commercial process truly stood out with transparency and no last-minute changes at Bill Jacobs dealership and their finance section. Bill Jacobs VW understands a great sale is just the beginning of the relationship with their customers. Highly recommend Bill Jacobs VW - ask for ... Read More

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DealerRater - Apr 8, 2026

Buying/Leasing is a car is a major decision and the team at Bill Jacobs VW, Naperville, IL made every step of the journey exceptional. What stood out is the professionalism and customer experience through the salesperson Nikolina (Nikki). No pressure, no rush - just genuine knowledgeable guidance that made the decision easy and confident. The commercial process truly stood out with transparency and no last-minute changes at Bill Jacobs dealership and their finance section. Bill Jacobs VW understands a great sale is just the beginning of the relationship with their customers. Highly recommend Bill Jacobs VW - ask for Nikki and you're in the best hands.

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If I could rate them no stars I would. Lets start off by them selling us a car that had so many issues wrong. We test drove it, the tire light came on, we told them about it, said they would fix it when I came to pick the car up, didnt fix it. We purchased the car since we were told it was low in air, fine not a deal breaker. Not two days later the sensor goes back on. Another trip in to fix it. Two weeks later the check engine light comes on. Take it back in. ... Read More

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Google - Apr 6, 2026

If I could rate them no stars I would. Lets start off by them selling us a car that had so many issues wrong. We test drove it, the tire light came on, we told them about it, said they would fix it when I came to pick the car up, didnt fix it. We purchased the car since we were told it was low in air, fine not a deal breaker. Not two days later the sensor goes back on. Another trip in to fix it. Two weeks later the check engine light comes on. Take it back in. The next day after getting it back the break booster is faulty. Take it in for them to fix, great. Now the vehicle has been in 4 times in two months. Not a month later the brake booster faulty sensor comes on again, take it back and they tell me they have to fix it more. Fine. They fix it. 4 months later its back on. All the mean while I cant drive my car to the dealership because it keeps shoving itself in park, they want me to pay $150 out of pocket to tow it, service advisers wont call me back and the manager wont either. This vehicle is a 2024 that we purchased in 2025. Its not a 10 year old car. The lack of communication from them is terrible and I have thiscar they sold me that has a million things wrong with it. Save the migraine and shop anywhere else

They did a great job. Friendly and informative. I would recommend giving them a shot.

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I had an amazing experience at Bill Jacobs VW! I recently purchased my first Volkswagen, and I’m so glad I chose this dealership. They have a fantastic selection, and everyone from the sales team to the finance department was incredibly friendly, knowledgeable, and easy to work with. I wasn’t planning to buy a car that day, but my Sales Advisor, Aidan Gutierrez, truly went above and beyond. He took the time to understand what I was looking for, made the process seamless, and ultimately helped me drive home in a beautiful new Tiguan. Aidan made the entire experience ... Read More

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DealerRater - Mar 22, 2026

I had an amazing experience at Bill Jacobs VW! I recently purchased my first Volkswagen, and I’m so glad I chose this dealership. They have a fantastic selection, and everyone from the sales team to the finance department was incredibly friendly, knowledgeable, and easy to work with. I wasn’t planning to buy a car that day, but my Sales Advisor, Aidan Gutierrez, truly went above and beyond. He took the time to understand what I was looking for, made the process seamless, and ultimately helped me drive home in a beautiful new Tiguan. Aidan made the entire experience enjoyable and stress-free. He walked me through all the features of the car in detail and got me genuinely excited to be a VW owner. I couldn’t have asked for a better car-buying experience. I highly recommend Bill Jacobs VW to anyone considering a Volkswagen—you’ll be in great hands!

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Great dealership, Robert Butts helped with all the information required and made our purchase easy. Made a good deal and purchased the car at Bill Jacobs VW

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Mr Robert Butts went out of his way to come in on his day off bc I couldn't wait until our scheduled appointment and accommedated all of my needs and worked diligently to get me to where I needed to be as far as payments. It was a lot of work on his end and I drove out of there with a giant smile on my face. Thank you again Mr Robert!

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This is an amazing dealership, everyone is so nice and friendly! I had an amazing saleswoman Nikolina she is so knowledgeable and has helped with all my needs!

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I recently purchased my second truck from Robert Butts, and once again he was an absolute pleasure to work with. He truly went above and beyond during this purchase and was the ultimate professional throughout the entire process. Robert is incredibly patient and never tries to push you into something just for the sake of making a sale. Instead, he takes the time to listen, understand what you’re looking for, and helps you find the right fit. His approach makes the entire experience comfortable and stress-free. He even went the extra mile and drove me home when I decided ... Read More

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DealerRater - Mar 15, 2026

I recently purchased my second truck from Robert Butts, and once again he was an absolute pleasure to work with. He truly went above and beyond during this purchase and was the ultimate professional throughout the entire process. Robert is incredibly patient and never tries to push you into something just for the sake of making a sale. Instead, he takes the time to listen, understand what you’re looking for, and helps you find the right fit. His approach makes the entire experience comfortable and stress-free. He even went the extra mile and drove me home when I decided to bring in an additional trade-in. That level of service really shows how much he cares about his customers. I can’t recommend him enough! If you’re looking for someone who genuinely cares about helping you make the right decision, Robert is the person to see.

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