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Volkswagen Active Reception Service

The objective of active reception is to welcome you to the service department, where you will be thrown directly into your vehicle’s service mix. This means that you will speak directly to a service advisor who has set aside time just for you to discuss your vehicle’s performance. You will partner with a certified technician to perform an instant walkaround inspection of primary systems and components. This provides our customers with the opportunity to share qualitative information about the vehicle’s performance while gaining insights from a certified technician.

What Does Active Reception Include?

Active reception is a brief yet comprehensive walkaround with a certified technician. You can expect a robust conversation about the condition of primary systems and components with the service, including a bumper-to-bumper review. You will be looking inside, outside, and underneath the vehicle, as follows:

  • Vehicle Data – Vehicle data is pulled from the computer with any trouble codes discussed.
  • Interior – Includes an evaluation of lighting, seat belts, radio, seat position, pedals, HVAC performance, and dashboard warning lights.
  • Exterior – Includes an assessment of glass condition, wiper blades, paint, and body damage.
  • Engine Compartment – We will open the hood and assess the engine for leaks, drive belt, oil level and condition, and all fluid reservoirs.
  • Rear Part – We will open the trunk and discuss compartment lighting, safety provisions, and spare tire readiness.
  • Underneath – Your vehicle will be put on the lift, and we will assess the wheels/tires, brakes, shocks & struts, suspension, axles, exhaust system, and chassis.

Why Should I Get an Active Reception Service?

Active reception is an excellent way to get the most out of a vehicle and advance our value proposition as we work together to get the most out of a Volkswagen. We can take your vehicle’s service and your maintenance knowledge to the next level of quality through knowledge-sharing and direct communication between you and a certified technician. As you provide the technician with qualitative data that helps improve maintenance execution and service quality, you gain immediate maintenance insights from an accredited expert that can help you get the most out of your vehicle.

Bill Jacobs Volkswagen Service Department

Active reception service sometimes finds maintenance or repairs that need to be completed. Rest assured that we have you covered when it comes to the service required to optimize your vehicle’s performance. If an active reception finds that you need any maintenance or repairs, we are here to provide what it needs at Bill Jacobs Volkswagen in Naperville, IL.

Schedule Service


Complimentary Bill Jacobs Volkswagen Amenities

  • Immediate Service Appointments
  • 15 Service Bays
  • Free Wi-Fi
  • Complimentary Multi-Point Inspection
  • M Performance Parts & Accessories
  • Flat Screen TVs
  • Flexible Service Financing Options
  • Same Day Appointments
  • Factory-Trained VW Technicians
  • Complimentary Beverage & Coffee Bar
  • Online Service Scheduling
  • Newspapers & Magazines
  • Loaner Cars Available With Every Service

Parts Info

Phone Numbers:Parts Hours:
  • Mon - Fri7:00 AM - 6:00 PM
  • Sat7:00 AM - 5:00 PM
  • SunClosed

Bill Jacobs Volkswagen is located at: 2211 Aurora Ave • Naperville, IL 60540

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Bill Jacobs Volkswagen 41.7644473, -88.1908682.